International Student Support Officer
Mō Tēnei Tūranga Mahi | About the Role
This is a permanent, full-time position based in Auckland. We are seeking an International Student Support Officer to deliver high-quality pastoral care and guidance to our international students, ensuring they have a positive and successful learning experience at EIT. The role sits within the International team, working closely with academic staff, student support services, and external agencies to support student wellbeing, engagement, and success. The position plays a key role in enhancing the international student journey from arrival through to study completion by providing responsive support, coordination, and advocacy.
The appointing salary for this role will be between $58,055 and $68,182, dependent on skills and experience.
The International Student Support Officer is based in our Auckland Campus, reporting to the International Business Operations Manager and will be responsible for:
- Delivering timely and effective pastoral care, guidance, and support to international students
- Coordinating student support services and liaising with internal teams and external providers to improve student outcomes
- Developing and delivering orientation programmes, student engagement initiatives, and community activities
- Managing student communications, feedback, and engagement platforms to enhance the student experience
- Maintaining accurate records, reporting on student support matters, and ensuring compliance with relevant policies and regulations
He kōrero mōu | About you
To be successful in this role you will have:
- Excellent interpersonal and cross-cultural communication skills, with empathy and strong active listening abilities
- Experience working with international students or multicultural communities
- Ability to manage sensitive and confidential information appropriately
- Understanding of the challenges faced by international students, including cultural adjustment and academic pressures
- A relevant tertiary qualification, with experience in an education environment desirable
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.
Mō Mātou | About us
EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.
Me pēhea te tono | How to apply
Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker.
If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact peopleandculture@eit.ac.nz.
Applications will be reviewed as they are received, and this vacancy may close early if a suitable candidate is identified.
Applications for this role will take you to the advertisers site.
