International Student Services Advisor
Mō Tēnei Tūranga Mahi | About the Role
Join our dynamic team at Wintec and make a real difference in the lives of international students! As a member of the International Student Services team, you'll collaborate to cultivate a supportive and student-centric environment. Your role will involve providing expert guidance on pastoral care matters to both internal stakeholders and visiting student/staff groups, ensuring compliance with standards and regulations. With your excellent communication skills and dedication to customer service, you'll manage high-risk student issues and contribute to the seamless operation of our International Centre. If you're passionate about enhancing the student experience and thrive in a collaborative, innovative environment, apply now to be part of our team!
The appointing salary for this role will be between $65,000 and $85,400, dependent on skills and experience.
The International Student Services Advisor role, Wintec, reporting to the International Student Services Manager, and will be responsible for:
- Supporting international students from pre-arrival to graduation.
- Providing timely, student-focused customer service.
- Delivering pastoral care aligned with the Code of Practice.
- Coordinating orientation and student engagement activities.
- Maintaining accurate records and supporting risk management.
- Collaborating with internal teams and external partners.
To be successful in this role, you will have:
- Strong interpersonal skills and a student-centred approach.
- Clear and professional verbal and written communication.
- Cultural awareness and sensitivity in a diverse environment.
- Sound judgement, discretion, and problem-solving ability.
- Ability to self-manage, prioritise, and adapt to change.
- Collaborative mindset with a commitment to teamwork.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not.
We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection; we're looking for potential.
We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.
For more information, please view the Position Description below.
Mō Mātou | About us
Wintec is a vibrant and progressive tertiary institute with regional campus locations in Hamilton.
Wintec is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pēhea te tono | How to apply
As a responsible employer and education provider, Wintec is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks. Successful candidates will be required to undergo relevant vetting and employment checks.
If this exciting and rewarding role sounds like your next career move, then we encourage you to apply prior to 20 July 2026. We will be assessing all applications as we receive them, and if we find that your application is one we wish to discuss further with you, we may contact you before the closing date of this advertisement.
To apply, please submit your CV and Cover Letter alongside your online application.
Skills & Experience
Education and training
A degree-level qualification in a relevant field, or equivalent experience.
Full New Zealand Driver Licence.
Experience
Experience working in the tertiary education sector or in an education-related setting.
Experience building trusting relationships while maintaining professional boundaries.
Significant experience coordinating activities, managing administration and delivering high-quality customer service.
Experience managing complex or sensitive issues with professionalism, sound judgment and discretion.
Experience managing multiple competing priorities while maintaining quality and meeting agreed deadlines.
Proficiency in the use of the Microsoft suite of applications, including database maintenance.
Typical knowledge, skills and attributes
Customer Service
A strong commitment to delivering student-centred service, ensuring international students feel heard, supported, and valued.
Demonstrates initiative, accountability and a willingness to contribute where needed, while recognising when to seek guidance or support.
Ability to plan, prioritise and manage competing demands, balancing immediate student needs with longer-term projects and deadlines.
Ability to exercise sound judgement when deciding what requires immediate attention and what can be planned or delegated appropriately.
Highly developed interpersonal and relationship management skills, with a focus on empathy, patience, and cultural sensitivity.
Clear, professional communication skills - both verbal and written - tailored to a range of audiences.
Willingness to proactively and positively engage with students and stakeholders during events and activities.
Pastoral Care
Demonstrated ability to work effectively in a multicultural setting, showing sensitivity to the diverse backgrounds, experiences, and needs of international students.
High level of discretion and professionalism, with the ability to manage confidential or sensitive information in a secure and respectful manner.
Demonstrated maturity, resilience and professional judgement when supporting people through challenging situations.
Compassionate, student-focused approach to care and wellbeing, with a sound understanding of boundaries and referral processes.
International Student Services
Excellent organisational and self-management skills, including planning work, protecting time for key priorities, meeting deadlines and communicating early when risks to delivery arise.
Ability to develop and maintain effective systems, records and documentation that support continuity and quality service delivery.
Uses initiative and sound judgement when solving problems or making decisions in a dynamic environment.
Committed to working collaboratively with colleagues to resolve issues and achieve shared outcomes.
Awareness of, or willingness to learn about, key issues and trends in international education and the support needs of international students.
Continuously reviews and improves operational processes, updating procedure manuals, website content and promotional materials as needed.
Relationship Building
Builds and maintains strong, respectful relationships with colleagues from a range of cultural and professional backgrounds.
Works collaboratively across teams to support shared goals and contribute to a positive team environment.
Understands, or is willing to learn, the administrative and academic systems and processes relevant to international student support at Wintec.
Applications for this role will take you to the advertisers site.
