Individual Giving Lead - Mātanga Tiaki Hōtaka Whiwhi Takoha
Individual Giving Lead
About the role
The Individual Giving Lead is responsible for leading and growing the Mission’s individual giving programme - inspiring Aucklanders to give and ensuring existing supporters are nurtured and retained. This includes oversight of all regular giving, general donations, appeals, and donor acquisition campaigns across multiple channels.
Reporting to the Individual Giving and Community Fundraising Manager this role manages all aspects of donor stewardship across the supporter lifecycle - from acquisition, onboarding, and upgrade, through to reactivation and long-term retention. A critical success factor will be creating a compelling, data-led donor experience that builds deeper engagement and delivers on income targets.
The role works closely with the Marketing and Communications team to ensure messaging and advertising supports a strong individual giving pipeline and that campaign content is consistent, on brand, and emotionally resonant.
What we offer
- Opportunities to strengthen cultural connection through weekly kapa haka, waiata and monthly romiromi.
- Access to EAP and external supervision.
- Mission Leave to support wellbeing, alongside annual and sick leave.
- Tangihanga leave.
- Access to sick leave from your first day of employment.
- Ongoing training and development.
- Staff discounts at Auckland City Mission Op Shops and Pharmacy.
- Access to low-cost fresh produce through the Mission Grocer.
- Convenient access to public transport and discounted parking options.
- Opportunities for career progression within the Mission.
What you will be doing
- Develop and deliver the annual individual giving plan, including KPIs across appeals, regular giving, donor acquisition and retention.
- Identify opportunities for growth through new channels, audiences, products and offers.
- Lead the strategy, planning and delivery of the Mission's Individual Giving programme, including appeals, regular giving and always-on fundraising activity.
- Oversee end-to-end donor stewardship including welcome packs, acknowledgements, upgrades, reactivations and retention efforts.
- Lead fundraising reporting, providing regular analysis of campaign performance, donor behaviour, income trends and key fundraising KPIs to inform decision making.
What we are looking for
- Minimum four years’ experience in fundraising, marketing, communications or a related field.
- Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
- Experience developing campaigns (eg appeals) across multiple channels to connect with varying audiences.
- Strong data analysis skills, with ability to segment and manipulate data.
- Excellent project management skills.
- Strong ability to build rapport, build and maintain relationships.
We recognise that skills, experience and knowledge can be gained in many ways. This may include paid or voluntary work, experience through your church, marae, iwi or whānau responsibilities, or other community roles.
About the Organisation
Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.
With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.
We believe in people, collective responsibility, and hope - and invite those who share our values to join us.
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Applications for this role will take you to the advertisers site.
