IT Operations Manager
❤️ About us
We’re a team of 130 people across Aotearoa New Zealand, all passionate about heart health. Each day we strive to improve the heart health of all people in New Zealand.
Help us champion positive lifestyle choices, deliver services to those with heart disease, and support programmes that benefit everyone who calls New Zealand home.
As a purpose-driven organisation, we ensure our Heart Foundation whānau have the support they need, to help others live heart-healthy lives.
❤️ About the role
Reporting to the Head of Shared Services and working closely with our Virtual CIO, this is a hands-on leadership role where you’ll ensure our IT systems, infrastructure and support services run smoothly every day. You’ll play a pivotal role in maintaining a stable, secure and future-ready technology environment that supports our teams nationwide.
This is an exceptional opportunity for a capable people leader who thrives on building strong relationships, coaching high-performing teams, and turning strategy into practical action.
❤️ What you'll lead
As our IT Operations Manager, you’ll be the driving force behind the delivery of reliable, high-quality IT services across the organisation. Your leadership will empower a talented IT team and ensure our people get the support they need to do their best work.
Key responsibilities include:
- Leading, supporting and developing the IT team to deliver outstanding customer service and technical support
- Managing daily IT operations to ensure consistent service performance and system reliability
- Overseeing helpdesk operations, systems administration and infrastructure management
- Coordinating the rollout of IT initiatives, upgrades and improvements
- Managing vendor relationships and service level agreements
- Ensuring cybersecurity, data integrity and business continuity processes are robust and effective
- Championing continuous improvement and innovation across our IT environment
❤️ What you'll bring
We’re looking for a confident and collaborative leader who can influence, engage and empower others while keeping our IT operations running like clockwork.
You will have:
- 5+ years of proven people leadership experience, with a track record of developing and motivating high-performing teams
- A strong operational mindset and the ability to turn strategy into practical, effective delivery
- Excellent communication and stakeholder engagement skills
- Experience across modern IT environments, including data systems, infrastructure, cloud solutions and cybersecurity
- A proactive, customer-centred approach to problem-solving and service delivery
- The ability to balance technical oversight with hands-on execution
❤️ What you’ll get in return
- A meaningful role
- A supportive and inclusive team
- Competitive salary + flexible work options
- Extra paid day off each year for Heart Foundation Day
- Five weeks’ annual leave (pro-rata) after two years
- Paid sick leave from day one
- Wellbeing platform + discounted health insurance
- Ongoing learning and training in areas like heart health, hauora, and cultural awareness
Applications close on Friday, 21 November 2025, but we may begin interviewing earlier as suitable candidates apply.
This role is all about leadership. We want someone who brings teams together and builds strong, trusted relationships. If you’re a natural networker and communicator who can inspire others, you’ll thrive here.
In your cover letter, please tell us how your leadership style and people skills will help you succeed in this role.
Applications for this role will take you to the advertisers site.
