Hotel Duty Manager

• Full Time
• Application Closes 15 Nov 2026
• Southland - Invercargill
• Manager

About ILT

The Invercargill Licensing Trust (ILT) is a high-performing community-owned organisation with a clear purpose – to create and contribute to a vibrant Invercargill.

ILT operates 23 businesses, including hotels and taverns. It employs around 650 staff and has a rich heritage of investing in leading-edge hospitality facilities and funding significant community projects through its distribution of profits to over 400 community organisations each year.

ILT’s three hotels are the Ascot Park Hotel, The Langlands, and the Kelvin Hotel. Successful applicants could work at any of these Hotels. This is a full-time permanent role, working for a minimum of 30 hours per week with a 7-day rotating roster as required. The minimum hourly rate is $28.00 per hour, with the maximum currently being $33.00 per hour. The Hotel Duty Manager role will be based in Invercargill, Southland.

This is an opportunity to further your career within a large professionally led organisation that delivers tangible outcomes to the community.

More than a great career opportunity, Southland offers a lifestyle that is second to none. Take a look here https://southlandnz.com/live

Requirements for this Position:

• At least two years of relevant experience, or a formal qualification may substitute for the relevant experience.
• Previous Hotel/restaurant experience with proven food & beverage skills.
• Hold a current General Manager's License (Or able to obtain one)
• Possess excellent people skills and ability to develop rapport with a variety of people, managing and building external relationships
• The ability to work unsupervised in an autonomous manner or work in a team situation giving clear direction and supervision.
• Excellent communication skills and ability to coach and train staff, whilst ensuring all Hotel / Restaurant policies and procedures are implemented and adhered to.
• Good problem-solving skills and the capability to resolve issues promptly and effectively
• Customer focused
• A proven track record in hospitality management
• Hands-on leadership skills with demonstrated ability to coach and train staff
• Community-focused with a passion for people and the community
• A professional appearance with a positive attitude, adaptability, and flexibility.

Tasks include:

• Duty Management obligations are carried out to ensure the maximum efficiency and comfort of all guests and that all aspects of hotel / Restaurant safety and management are maintained to stated levels.
• Directing and overseeing reservation, reception, room service and housekeeping activities
• Maintain the highest hygiene and cleanliness in designated areas, including liquor storage areas, cool stores, retail, and other associated areas.
• Overseeing security arrangements and garden and property maintenance
• Assessments are completed when due and required.
• Wage costs are maintained within agreed guidelines established by the Manager.
• Fire, hygiene, safety, Sale & Supply of Alcohol 2012, and other regulatory requirements are met to the highest level.
• Staff Training /coaching/ development is undertaken to enhance job delivery and satisfaction whilst ensuring all staff within the appropriate areas comply with the legal requirements of the Sale & Supply of Alcohol 2012
• Display a high level of product knowledge, follow all stock requisition procedures, and order adequate stock through established channels daily.
• Promotion and marketing of the various bars/cafes, to organise entertainment and promotions and assist the Manager to develop and increase patronage within all areas of the complex
• Champion, comply with, and promote health, safety and wellbeing within ILT
• Maintain the team's standards and culture by setting an example for new staff and assisting with training when required.

Please note we are recruiting on an ongoing basis and jobs may be filled at any time. If you are interested in any of our roles, then do not hesitate to get your application in. The job advertisement is available from 16 October and will close on 2 November 2026.

Skills & Experience

Leadership

Customer Service

Communication

Problem Solving

Decision Making

Time Management

Teamwork

Operational Management