Head of Digital Self Service

• Full Time
• Application Closes 25 Jan 2026
• Wellington - Wellington City
• General and Operations Manager

Are you passionate about creating seamless digital experiences that empower clients? Do you thrive on innovation and delivering solutions that make life easier? If so, this could be the perfect role for you!

About FMG
Since 1905, FMG has been protecting the interests of rural New Zealand Aotearoa. Today, we’re still 100% New Zealand Aotearoa owned and proud to be the country’s leading rural insurance specialist. As a mutual, we invest profits back into the business to keep premiums competitive and to foster a culture that celebrates success.

The Role
As Head of Digital Self Service, you’ll lead the strategy and execution of FMG’s digital self-service channels. Your focus will be on enhancing client experience through intuitive, efficient, and innovative digital solutions, which support a seamless omni-channel experience. This is a senior leadership role where you’ll shape how our clients interact with us online.

Key Responsibilities

• Develop and maintain a Product Roadmap, that clearly outlines the delivery priorities for strategic capabilities, in addition to delivering underlying sustainability for the product.
• Collaborate with other Heads of Product, to ensure that the Product Roadmaps align appropriately, to ensure delivery of the overarching strategic outcome as defined by the appropriate strategies.
• Responsible for the management, monitoring of performance and client use of online services against uptake and usage targets
• Take a leadership role in service incidents and failures that affect online channels and drive processes that ensure insights are acted upon
• Lead a team to deliver best-in-class digital experiences.

Your Skills

• Proven experience in digital strategy and transformation.
• Strong leadership and stakeholder management skills.
• Expertise in UX, digital platforms, and client-centric design.
• Ability to drive innovation and deliver measurable outcomes.
• Excellent communication and influencing skills to bring people on the journey. 
• Strong analytical mindset with the ability to interpret data and make informed decisions.

At FMG, we know our success is because of our people. So, when you join our team, it's our priority to make sure you're well looked after and feel a part of the FMG family. So along with an opportunity to kick start your career, FMG also offers free life insurance and income protection, 4% company contribution to superannuation, flexible working practices, five paid professional development days, 2 paid wellbeing days, annual salary reviews, and a paid give back day every year – among many exciting benefits. 

Join FMG and help us to continue to shape the future of digital self-service. Apply now!

Applications close 5pm, Sunday 25th January 2026.

Please note - no Agency candidates will be accepted at this time.