Harm Minimisation Manager – Full Time (onsite)

• Full Time
• Application Closes 26 Jan 2026
• Canterbury - Christchurch City
• Manager

Ready for a change and a new challenge in 2026? Be the driving force behind harm minimisation at Christchurch Casino!

The Christchurch Casino is a key player in providing premier gaming entertainment and hospitality within the Christchurch CBD. We are also very much part of the broader community, through our community engagement and the Christchurch Casinos Charitable Community Trust. Reporting to the GM Risk and Compliance, join us in shaping a safe and responsible gaming environment. 

We’re seeking a Harm Minimisation Manager to lead our Host Responsibility program and drive strategies that protect customers while ensuring compliance with the relevant legislation and regulation. This is a pivotal leadership role within our Risk and Compliance team, and your decisions will directly influence customer wellbeing and uphold the integrity of our operations.

About the Role

As Harm Minimisation Manager, you will:

• Oversee the day-to-day harm minimisation function across all gaming areas.
• Drive continuous improvement of harm minimisation tools and processes.
• Act as the decision-maker for high-risk customer cases and provide strategic advice to senior leaders.
• Collaborate across departments to embed harm minimisation practices and ensure compliance with the Gambling Act 2003 and Sale and Supply of Alcohol Act 2012.
• Build strong relationships with community stakeholders and regulatory bodies.
• This is a full-time salaried role, typically working Monday-Friday however, flexibility will be required during peak periods, including evenings and weekends which is when your team will be busiest. 

Key Focus Areas

• Collaboration: Work closely with internal teams including Operations, Security, Surveillance, Marketing, Loyalty and AML to deliver a unified approach to harm minimisation.
• Team Leadership: Manage, coach, and develop Harm Minimisation Supervisors, fostering a culture of care and accountability.
• Innovation: Identify and implement strategies that enhance customer wellbeing and compliance.

What We’re Looking For

The ideal candidate will have:

• Proven leadership and management experience and ability to collaborate across business units.
• Resilience, attention to detail, and the ability to remain calm and empathetic under pressure.
• A strong commitment to customer wellbeing and continuous improvement.
• Knowledge of harm minimisation practices and legal obligations (or ability to learn quickly).
• Strategic thinking with skills to develop action plans, enhance frameworks, and ensure compliance.
• Ability to foster a culture of care, equip teams to identify gambling harm, and deliver customer-focused services.

Previous background or experience in a Casino, Gaming or Compliance environment would be an advantage, as would a thorough working knowledge of Gambling (Harm Prevention and Minimisation) Regulations 2004 and the Sale and Supply of Alcohol Act 2012. However, it is not essential as full training and on-going support will be provided to the right candidate.  

Why Join Us?

At Christchurch Casino, we are committed to creating a safe and enjoyable environment for our customers. You’ll be part of a supportive leadership team that values innovation, integrity, and community engagement. We offer a dynamic environment where your work truly matters—and where you’ll have the opportunity to shape harm minimisation strategies that make a difference.

Apply now with your CV and cover letter and help us keep the Casino safe, secure, and an unforgettable positive experience.

To request a copy of the position description email Amber Aynsley, People & Culture Advisor at amber@christchurchcasino.co.nz

Applications will be reviewed as they are received, so don’t wait—apply today!