Haeata Team Leader - Kaiarataki Ohu o Haeata

• Full Time
• Application Closes 30 Jul 2025
• Auckland - Central Auckland
• Community and Social Service Specialist

 Haeata Team Leader - Kaiarataki Ohu o Haeata

Mon - Fri 0700 - 1530

About the role

Haeata sits as the heart of HomeGround and provides daily nutritious meals in a safe and welcoming environment. Haeata is a space for whānau to re-build and maintain networks and access support to sustain wellbeing. During mealtimes, dedicated, trained staff are engaging with every individual and providing practical pathways out of homelessness and assistance with everyday problems. 

The Team Leader Haeata will ensure the service is focused on being a Te Ao Māori based service, ensuring te ao Māori principles are applied to all staff interactions with whānau, by making them feel welcomed, comfortable and appropriately supported when accessing Mission Services. 

We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.

Duties

• Support the team, lead and develop Haeata services.
• Provide support to employ and train all staff, with specific emphasis on ‘Trauma Informed Care’ and Health and Safety protocols and te ao Māori concepts of practice. 
• Manage the successful delivery of the Street Guardian programme, meeting contractual obligations including reporting requirements.
• Facilitate Individual one to one performance and development plans for each team member are created quarterly, and regular one-to-one meetings occur. 
• Oversee roster to ensure all shifts are adequately covered

Skills

• Tertiary qualification in hospitality, social services or a related field. 
• Minimum ten years’ experience in leading and/or working in a client facing service. 
• In-depth and demonstrated understanding of Te Tiriti o Waitangi.
• A broad understanding of the homeless sector in Auckland and the complex issues that lead people into homelessness.
• Excellent team building, collaboration and partnering skills, with aptitude for getting things done through both formal and informal channels. 

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities. 

Benefits

• 5 x ‘Mission leave’ days, in addition to annual and sick leave.
• Access to EAP & external supervision. 
• Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata.
•  Ongoing training and development. 
• 15% discount at Auckland City Mission Op Shop and low cost, farm fresh produce on a weekly basis.

About the organisation

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support. Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.