Guest Service & Booking Agent

• Full Time
• Application Closes 13 Aug 2025
• Otago - Queenstown
• Customer Service Representative

About the role

We’re looking for a customer-focused individual with a passion for delivering exceptional guest experiences to join our dynamic administration team. In this role, you’ll be the first point of contact for guests via phone, email and in person, handling enquiries and reservations with efficiency, accuracy and care.

This is a fast-paced, guest-centric role that requires excellent time management and communication skills. Full weekend availability is essential, as the successful candidate will be rostered across a variety of shifts between 8:00 AM and 9:00 PM, including weekends and public holidays.

Please note, this is an onsite position. The roster rotates across three different locations, and the majority of shifts will finish in the late evenings. As a business that remains operational throughout the year, reliability and flexibility are key.

The ideal candidate will have / be: 

• a guest focused individual with a professional and confident telephone manner, clear and concise written and verbal communication and the ability to time manage,
• previous experience in a similar role, so you can hit the ground running,
• working knowledge of the Restaurant Diary reservation system and Roller system is preferred; however, training will be provided to the successful candidate,
• the ability to juggle numerous tasks while providing fantastic customer service,
• adequate computer skills and attention to detail, ensuring all bookings are accurate and all relevant information is received and communicated promptly.

This role offers:

• a fun, diverse working environment including free gondola and luge rides for family and friends,
• a place in a dynamic, values-driven and growing international organisation, 
• staff accommodation options.

Join our team 

We’re always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our customers, our community and with each other. 

If this sounds like you, apply now and let’s get up to some fun! 

Please only apply if you have the right to legally work in New Zealand. 

Safety is a high priority in our working environment. All candidates must agree to comply with the company's health and safety procedures which includes random drug and alcohol testing.