Fixed Term Visitor Services Advisor
Mō mātou: About us
At Te Nukuao Wellington Zoo we are guided by our kaupapa “Me tiaki, kia ora!” We care about making connections between animals, people, and our environment. We lead the way through connecting people with animals, saving animals in the wild and ensuring we’re a voice to be heard.
Mō te tūranga: About the role
This is a fixed term role until 30 June 2026 rostered on a 9-day fortnight. One weekend (Saturday and Sunday) off per fortnight. Hours are 9am to 5pm with a 30minute lunch break.
This is an active role, and you will be on your feet all day, thriving on the variety the role will bring.
This role welcomes all visitors to Te Nukuao Wellington Zoo, ensuring visitors are set up to have a fantastic visit, helping to create excitement and providing visitors with information they need to have a wonderful time. They are the welcoming face of the Zoo and farewell visitors after their visit, reinforcing the Zoo’s value of manaakitanga.
Visitor Service Advisors also promote and sell our Zoo products including Close Encounters, Zoo Venues, Zoo Crew memberships and retail products. There is also work with bookings and sales online and via phone.
You may also be given the opportunity to help with the occasional evening event during the week, which is optional.
Our team is committed to the values of the Zoo and having some fun in their working day. Be our next valued colleague!
He kōrero mōu: About you
- Experience with direct customer service
- Comfortable selling product and services
- Known to have a friendly and approachable attitude
- A quick learner and a confident problem-solver
- Level-headed and calm under pressure
- A natural at communicating in person, over the phone and with email
- Takes a team player approach
- Self- motivated with a focus on getting things done well
- Computer literate and confident with technology
Ngā āhuatanga kei a mātou: What we offer
- Living wage salary equivalent $28.95 per hour
- Employer KiwiSaver contributions above salary
- Zoo shirts as your uniform
- Retail discounts
- An experience with some of our Zoo Close Encounters
- Free parking
- Free flu vaccinations
- Supportive and collaborative team and management.
- An organisation with a commitment to conservation
Please note:
- Applicants for this position need NZ residency or a valid NZ work permit.
- If successful you will be required to undergo a Ministry of Justice check and a pre-employment drug and alcohol test. All of these we arrange for you through relevant providers.
- If you have support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
- If you have any questions about the role or the application process, please contact people&culture@wellingtonzoo.com
Tono mai | Apply Now
Applications close: NZT 5:00pm 9 March 2026 submitted through our career website.
Please contact people&culture@wellingtonzoo.com if you have any questions and someone will contact you.
Wellington Zoo is a diverse workforce that reflects Aotearoa New Zealand, and we are committed to accepting, valuing, and embracing the diversity of all people.
Tūhono mai! Come join us!
Applications for this role will take you to the advertisers site.