Financial Crime Investigations Manager
Locations are either Auckland, New Plymouth or Wellington
Permanent, Full time
At TSB, you’ll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.
About the role
In this role, you'll provide leadership to our Financial Crime Investigations team, guiding high-quality and timely investigations across transaction monitoring, complex financial crime matters, and high-risk customer activity.
Working closely with colleagues across the business, you'll help shape and support TSB's broader financial crime strategy while fostering a culture of accountability, growth, and excellence.
Who are you?
You'll be an experienced people leader with a proven track record of building and leading high-performing investigations teams within a risk, compliance, or financial crime environment.
You bring strong expertise in managing complex investigations, maintaining robust quality standards, and applying effective operational risk controls to achieve consistent and well-informed outcomes.
Through your coaching, mentoring, and visible leadership experience, you'll build a high-performing team that delivers trusted, risk-based decisions and continuously looks for ways to improve how we work.
In this role, you can expect to:
- Oversee investigations, due diligence and decisioning.
- Ensure accurate, timely and right-first-time delivery.
- Maintain a strong risk and control environment.
- Drive continuous improvement initiatives across financial crime investigations processes.
- Maintain awareness of emerging financial crime risks.
We are looking for candidates who have:
- 5+ years’ experience in financial services with strong exposure to financial crime operations.
- Strong working knowledge of AML/CFT legislation, transaction monitoring frameworks, sanctions obligations and financial crime typologies.
- Proven ability to make sound risk-based decisions and take accountability for outcomes.
- Advanced CAMS or KYC-related certification preferred.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 6.00 p.m., Wednesday 22nd July 2026.
Applications for this role will take you to the advertisers site.
