Digital Banking Specialist - Digital & CRM

TSB is a leader in customer service, having won the 2020 Consumer NZ People’s Choice Award for Banking five years in a row and the 2019 KPMG New Zealand Customer Experience Excellence Award. Our focus to deliver good customer outcomes is in our people’s DNA and our bank is so committed to it, it’s a core part of our purpose: Unleash our unparalleled customer care for community good.

We are on the lookout for an established IT professional to join our New Plymouth based Technology Services team, as a Digital Banking Specialist across our customer-facing Digital & CRM services. If you have been building your career as a Technical (IT) Business Analysis and have solid experience in platform delivery & management, defining integration via APIs and working with systems in cloud environments, this could be the role for you.

As Digital Banking Specialist, you will assist with the implementation of IT business projects through providing business & requirements analysis, API definitions and data flows, and finally some quality assurance testing.

You will interface with the Bank’s business units to ensure that project requirements are fully understood, and work closely with our selected platform partners & vendors, as well as our internal teams, ensuring our services & integrations are continually being enhanced and improved, are remaining supportable, scalable and secure, and are providing our customers with the best user experience.

To succeed in this role, you will need:

• 4+ years’ experience as a technical business analyst 
• Strong communication skills both written and verbal
• Strong analytical skills and experience with implementation and administration of Software Quality
• Experience defining requirements with acceptance criteria and test cases in a project environment, along with management of defects.
• Experience defining and mapping API requirements between systems, with knowledge of ISO20022 an advantage. 
• Operational Support experience in 24x7 technology service environments 
• Experience working in environments with both internal and partner hosted services and solutions 
• A bachelor’s degree in computer science or equivalent financial or technology industry experience

So if you’re passionate about delivering the best customer experiences (and supporting New Zealand while you’re at it!) … Apply now!

Applications close: Sunday 16th August