• Full Time
• Application Closes 18 Jan 2026
• Manawatu - Manawatu
• Customer Service Representative

About us 

Debt Management Central is a Shared Services specialising in Local Government debt to provide a proactive and consistent approach. We are fast-growing and highly successful, providing services to 40 councils across NZ.

You can look forward to opportunities to develop in a positive and supportive work environment through: 

• Positive focus on employee health, wellness and wellbeing. 
• Providing you with your birthday off, and an extra week leave after 2 years of service.
• Flexible work practices family friendly work environment.
• Pet friendly office.
• Ongoing professional and functional development and opportunities across the organisation to grow, specialise or diversify your skills. 
• A supportive and social work environment across the organisation.
• Health checks and a wellbeing allowance.

The role 

We are looking for a switched-on individual with proven customer service focus, administrative and organisational skills who can work in a small team, and as part of the team to achieve a successful outcome in managing overdue invoices and debt owed to councils.

You would be undertaking a crucial role in supporting customers to manage their debt by negotiating an acceptable resolution to both parties to actively repay outstanding owed amounts, no field work is required.  This is an exciting opportunity to fully immerse yourself in the role and expand your skill set using your existing experience. 

This is a fixed-term role (ending 18 December 2026) to assist the team with a backlog of tasks and an anticipated short-term increase of collection files. This role is based at our office in Feilding, working 40 hours per week, with a salary range starting at $71,837 per annum.

About you

We are looking for a person who can empathise with the customer but also can strive to achieve a positive outcome, managing the relationship to a successful conclusion. We need a quick learner who can learn from each encounter to grow within the position. 

The ideal candidate will have:

• The capability to apply learnings/principles from one situation to another;
• A high-level of attention to detail and the ability to multitask; 
• Strong communication skills, backed up with excellent written and verbal skills;
• Passion for working in a customer centric environment;
• The ability to foster excellent relationships with customers and stakeholders; and
• A great personality to contribute to the current shared services team.

MW LASS are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so that our people reflect the diversity of our region.

Applications close at 5pm on Sunday 18 January 2026.

For further information regarding this role, please contact Aimee, the Team Leader on 06 952 2945.