Customer Verification Specialist

In this role you will provide specialist support to our distribution network for the onboarding of entity customers including the individual customers associated with those entities. In addition, you will provide support to enable the maintenance of non-individual customer entities should the customer change the constituents of the entity.  You will also assist in the completion of Enhanced Due Diligence, Ongoing Customer Due Diligence, and gathering of Foreign Tax information from customers.
We have a number of these newly created, full time, permanent positions available, and these roles can be officed based in TSB branches around New Zealand or working from home.

This role will include:

• Take end to end ownership of the KYC / CDD requirements for onboarding a new non-individual customer while meeting our regulatory obligations and balancing with customer experience. This will involve interpreting both policy and procedure to establish intent and then make a well-informed decision of customer onboarding which both protects our business and our customer from risk.
• Ensure documentation is always “right first time” providing quality and accurate input of required information for risk rating to achieve a quality experience for the customer.
• Work collaboratively with other business units to address new or emerging trends which will assist with initiatives to build capability and improve outcomes through review of procedure. 
• Provide the new customer the best TSB on-boarding experience and complete on-boarding decision within set time. 
• Effectively manage relationships with key business units and understand the part we play in the business.
• Provide feedback and input to support continuous improvement of the process of client onboarding and account opening.

Who are we?

At TSB our people are at the heart of everything we do and we are committed to developing and encouraging our people to achieve their goals.  

We have launched our new employee Benefit Boost package for our TSB whānau. We’ve introduced three ‘Me Days’ every year for people to focus on doing things that make them happy, up to two weeks of purchasable ‘lifestyle leave’, six months of full salary top-ups for people on parental leave and up to four weeks of partner’s leave, extended tangihanga / bereavement leave to one week, and ‘dress for your day’ to reflect our hybrid work model and enable our people to be their authentic selves at work.
This package is central to our People Pou in our business plan to create an attractive, flexible and supportive working environment for our TSB whānau.  We’re proud to support our people to do their very best for our customers.

If you are ready to get stuck in as part of a team where you’re supported to be your best self…. Apply Now!