Customer Support Centre Representative
About us
Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our diverse and talented team of close to 200 are what set us apart. We’ve proud to have served the wider Auckland community for over 30 years.
As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
About the role
The primary purpose of our Customer Support Centre (CSC) to is take bookings for our Service departments.
Key responsibilities:
- Sending regular reminders to customers to help them protect their vehicles by servicing on time
- Taking inbound booking enquiries via phone, email, and our social channels and completing bookings for servicing, WOFs, repairs and recalls
- Maintaining customer records with up-to-date contact information, their contact preferences, and information that helps us best meet their future needs
- Supporting our customers through education to help them get the most out of their products and plans
- Taking opportunities to understand our customers’ needs in order to recommend additional products and services that would benefit them
Unlike most contact centre and customer service roles, this is a 40-hour-a-week position, Monday – Friday, with a four-hour weekend shift, worked from home and off the phones, on a six-week roster (you choose when!).
Skills & Experience
About you
- We’re looking for someone who has previously excelled in a customer services role, preferably in a contact centre
- You’re known for your ability to make meaningful connections with people, and you enjoy the chance to problem-solve and think on your feet
- You have outstanding verbal and written communication skills
- You’re good with technology and a fast learner
- You’re a reliable, resilient, and a good teammate
What’s in it for you
- Team culture: We’re proud of our culture, we don’t want to brag but our team has the highest engagement in our entire organisation!
- Location: We’re based in thriving Hobsonville, avoid the commute to the city!
- Facilities: Our contact centre is modern and purpose built with fantastic team facilities such as electric sit-to-stand desks and a beautifully fitted out team break room
- Hybrid working: Our team works two days a week from home
- NZQA qualification: In addition to our own training, you will receive formal contact centre training and will come away with an NZQA qualification
- Technology: You’ll be given your own laptop, and we’re proud to use best in class contact centre systems that make your job easier
Applications for this role will take you to the advertisers site.
