Customer Support - Regulatory

Tā tātou atarua – Our vision 

Enabling what matters

He angitūtanga - The opportunity

The Horowhenua District Council is on the lookout for a Customer Support Officer who is committed to providing exceptional service and support to staff and customers in the regulatory area – namely the Building, Planning, Development Engineering and Compliance functions.

You will be the liaison between customers and Building Advisory Officers, Resource Management Planners and Development Engineers. Your role will be to manage and coordinate incoming enquiries, requests and customer responses as required using the Horowhenua District Council’s customer centric approach.

He kōrero mōu - About you

The ideal candidate will be energetic, dynamic, people focussed, & have a high level of computer literacy as well as an exceptional phone manner and an upbeat and helpful attitude ready to make our customers’ day. 

This role would suit someone with an administrative background, who has the ability to analyse and interpret plans and legislation, and follow policies and procedures. Having previous experience would be an advantage but is not essential.

Tā tātou ahurea – Our culture 

Horowhenua District Council is proud to be an inclusive workplace; we celebrate difference, diversity, and aim to empower our employees. We are an organisation built on innovation and optimism, and are embarking on an organisation reset. We are motivated to build a place where we value our people and provide opportunities for them to build outstanding careers and better Horowhenua.

Ngā āhuatanga kei a mātou - What we offer

An excellent working environment where passionate and committed team members who strive to make a difference for current and future generations. This important opportunity to join a thriving organisation with a strong focus on delivery and to do meaningful work with motivated people that has a direct impact on the lives of our Horowhenua Community. 

Tono mai ināianei - Apply now

If you are interested in learning more about what the role involves please see the position description, if you have any questions or would like to discuss this opportunity further, please contact Vienna Aramoana – Consent Support Team Leader, viennaa@horowhenua.govt.nz  or Megan Leyland – Consent Manager, meganl@horowhenua.govt.nz or phone on  (06) 366 0999. 

Recruitment for this role is ongoing and we will be reviewing applications as they come in.

He rau ringa e pakari ai ngā taura whiri i ō tātou kāinga noho me ō tātou hapori – mai i te pae maunga o Tararua ki te moana

With many hands the threads which weave our neighbourhoods and communities together will be strengthened from the Tararua Ranges to the sea.