Customer Support
Join Toyota New Zealand and be the driving force behind our exceptional customer support, ensuring smooth and efficient new vehicle sales operations.
The purpose of this role is to provide support to the Toyota Store Network with the sale and delivery of Toyota New Vehicles. This includes supporting our nationwide network of stores with managing the entire sales process, from initial inquiry to delivery, and offering valuable market insights to drive sales growth and profitability. This role is essential in ensuring Toyota's new vehicle sales operations run smoothly and efficiently, while also maintaining Toyota's high standards and best practices.
This opportunity is permanent/full-time based on-site Monday – Friday at our Head Office in Palmerston North.
What’s involved in the role:
- Provide customer support to the Toyota Store Network and coordinate the New Vehicle sale process from start to finish.
- Respond to all Toyota Store queries via email and phone and provide resolutions.
- Undertake administration duties and ensure accurate system-based updates as part of the New Vehicle sale process.
- Collaborate with stakeholders to continuously improve sales processes.
- Prepare key insights and sales KPI reports for internal stakeholders.
To be successful in this role, ideally you will have:
- Excellent communication skills with good phone and email etiquette.
- Confident using technology and the ability to quickly pick up and navigate new systems. Experience with the Microsoft suite and JD Edwards is beneficial but not a requirement.
- Customer service experience, with a positive attitude to willingly support our Stores.
- The ability to ask questions and think outside of the box to solve problems.
- Resilience, the ability to understand and empathise with others and a calm nature.
- The ability to collaborate with others and contribute to a close-knit team.
What’s in it for you?
- Southern Cross Health Insurance
- Staff purchasing benefits & discounts across our range of products
- A subsidised Café onsite and free parking
- 4%+ KiwiSaver contribution
- Long service leave
- Fantastic Job Security
- Opportunities to grow and develop in the role
- Learning & development opportunities – from a company that highly values the development of its people!
- Opportunity to work for a global organisation
- Excellent team & company culture
More about Toyota New Zealand:
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2024 celebrated 37 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.
At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you put your best foot forward in the recruitment process, please let us know in your application message.
Next Steps:
If you are interested in this role, don’t delay applying now! Applications will be reviewed as they are received.
Only applicants with NZ Residency or NZ Citizenship should apply.
If you have any questions about this role or working at Toyota New Zealand, please contact Careers@Toyota.co.nz.
Applications for this role will take you to the advertisers site.
