Customer Services Representative
Permanent, Part-time (18.75 hours/week)
Tēnā koutou katoa
Whakairohia he toki, tāraia te anamata
Learning with purpose, creating our futures
Ko wai mātou | About us as an organisation
At Te Kura Matatini ki Otago/Otago Polytechnic, a business division of Te Pūkenga, we are committed to attracting, developing and retaining kaimahi (staff) who are passionate, creative, future-focused and dedicated to help set the direction for quality learning to meet tomorrow’s needs.
We are guided by our values of Manawa Ora | Manawa Roa | Manawa Nui We are proud to be Rainbow Tick certified, and we aspire to create a working environment that is inclusive and meets the aspirations of mana whenua ensuring equity for Māori and increasing access for all
Mō te tūraka mahi | About the role
We seek a positive and energetic person with excellent customer service and administration abilities and high level of communication skills to join our Customer Services Team.
This is a busy and diverse role where the responsibilities will include being the front-line contact for visitors at Otago Polytechnic, supporting Customer Services administrative processes and assisting with administering student applications. You will thrive on providing the highest level of service and advice to internal and external customers with your up-beat, can-do attitude. You will build rapport via phone, email and face-to-face interactions.
Ko wai koe | About you
Ideally, you will have an office administration qualification or equivalent experience. Your customer services skills and experience will be exceptional as will your effective relationship building skills. You will have demonstrable computer skills. You must have the ability to problem-solve, remain calm under pressure, prioritise your workload and meet deadlines. Previous experience working in tertiary education would be desirable.
You will be happy liaising with people from all walks of life, cultures and ethnicities.
The successful applicant will uphold our organisation’s commitment to Te Tiriti o Waitangi by continuously developing and upholding your understanding of our obligations and connection with Te Tiriti as an individual and as an organisation
Through recognition, empowerment and inclusion, you will give greater acknowledgement to the unmet needs of Māori, Pasifika and disabled people and their whanau.
You will have demonstrable health and safety best practices and enjoy being part of a team who support each other. You will easily be able to build and maintain relationships and communicate well via email, phone and face-to-face.
Tono ināianei | Apply now
For specific information please contact Amanda McAra, 0800 762 786 or amanda.mcara@op.ac.nz
For a position description or to apply please click on the link.
Applications close 5pm, Sunday 7 July 2024.
Applications for this role will take you to the advertisers site.