Customer Services Officer Fixed Term
The role
We are seeking a customer service superstar to join our Customer Services team based in Palmerston North. If you're passionate about delivering exceptional customer experiences, enjoy a fast-paced environment, and have strong administration skills, we'd love to hear from you.
This is a 5-month fixed-term full time role through to mid-November 2026, created to support the seasonal increase in customer enquiries following the annual rates notifications.
As a Customer Services Officer, you will be part of the team that serves as the first point of contact for our organisation, providing friendly, efficient, and accurate service to both internal and external customers. You'll work closely with colleagues across Horizons, helping customers access information and services while contributing to a positive customer experience.
This is a varied and rewarding role where no two days are the same. From answering rates enquiries and processing requests to assisting customers with topics ranging from flood level information to environmental initiatives, you'll play an important role in supporting our communities across the Horizons Region.
Why join us?
When you join us, you can look forward to a rewarding career full of opportunities to develop a positive and supportive work environment. We do this through:
- Positive focus on employee health, wellness and wellbeing initiatives across the organisation including your birthday off, wellness day, life insurance for all permanent staff and 5 weeks leave after 2 years of service
- Flexible family friendly work environment
- Ongoing development and opportunities across the organisation to grow, specialise or diversify your skills.
- Working together for a better environment across our region
- A supportive and social work environment across the organisation
About you
You are enthusiastic, organised, and committed to delivering outstanding customer service. You enjoy helping people, can confidently manage multiple tasks, and are comfortable using a range of computer systems.
To be successful in this role, you'll bring:
- Previous customer service experience
- Excellent communication and interpersonal skills
- Strong administration and organisational abilities
- Confidence using computer systems and learning new technology
- A positive, team-focused attitude
- A willingness to learn and continuously develop your skills and knowledge
If you're looking for a role where you can make a difference while working alongside a supportive and collaborative team, we'd love to hear from you.
Applications close 5pm Sunday 28 June 2026.
About us
The Horizons region extends over 22,200km2 – from Ruapehu in the north and Horowhenua in the south, to Whanganui in the west and Tararua in the east. We work with and for our community in the use and protection of our environment, managing our precious resources of land, air and water; as well as public transport and a key role in emergency management. At Horizons Regional Council we work to make our region a healthy environment where people are thriving, including our staff.
Horizons are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so our people reflect the diversity of our region.
Applications for this role will take you to the advertisers site.
