Customer Services Assistant
Mō Tēnei Tūranga Mahi | About the Role
This role exists to ensure the borrowing needs of our library customers are met effectively and efficiently. As a front-of-house position, it is often the first point of contact for customers visiting the library and plays a key role in shaping their overall experience with the service. The successful candidate will work closely with customers to understand their information needs, help identify the most suitable materials, and locate and issue resources. This role connects directly with collections and cataloguing staff to ensure resources are easy to find and access, the wider customer service team to maintain consistent standards of service, and the community the library serves by acting as a welcoming, knowledgeable point of contact. Without this role, our Wintec community would lack the guided support needed to navigate the library's resources confidently, making it essential to delivering the library's core purpose of connecting our ākonga and kaimahi with information.
This is a permanent part-time position. For most of the year, the hours are Monday to Friday, 3pm to 6pm, and Saturdays, 12pm to 4pm. Over the summer break (November to February), Saturday shifts are not required, with these hours instead shifted to weekdays. Total hours per week are 19.
The appointing salary for this role will be between $56,453 and $67,200, dependent on skills and experience.
The Customer Services Assistant is based mainly in our Wintec City Campus, reporting to the Library Manager, and will be responsible for the following:
- Issuing and returning library resources
- Ensuring the library and its collection are maintained in a tidy and user-friendly state, and resources are located with ease
- Shelving, shelf-reading, cleaning, and stock movement duties
- Processing and inspecting library stock on its return, identifying items in need of repair
He kōrero mōu| About you
To be successful in this role, you will have:
- NCEA level 3
- 3-4 years' work experience
- Digital literacy
- Experience working in a busy client-focused environment, information provision
- Library experience
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not.
We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection; we're looking for potential.
We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community, or mahi aroha (volunteering), we encourage you to apply and share your story with us in your cover letter.
For more information, please view the Position Description below.
Mō Mātou | About us
Wintec is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pēhea te tono | How to apply
As a responsible employer and education provider, Wintec is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks. Successful candidates will be required to undergo relevant vetting and employment checks. This role has been identified as a children’s worker – therefore, the successful candidate will need to undergo a Safety Check process which includes but is not limited to a New Zealand Police vet.
Applications will close on Wednesday 29th of July; however, we will be assessing applications as they come in, and this role will be closed earlier if we receive a suitable candidate.
Applications for this role will take you to the advertisers site.
