Customer Service and Despatch Support
Looking for more than just a desk job?
Do you enjoy helping people, keeping things organised, and being part of a fast-moving team? We're looking for an energetic and reliable team member to join one of New Zealand's leading food distribution businesses.
This is a unique role that combines customer service with real operational involvement. During the week you'll be supporting customers and sales teams, and on Saturdays you'll be part of our dispatch operation helping ensure customer orders leave accurately and on time.
If you're someone who likes variety, enjoys working with people, and wants to build a career in a successful Kiwi business, we'd love to hear from you.
About Us
Bidfood Rotorua is part of New Zealand's largest foodservice distribution network, supplying restaurants, cafés, hotels, aged care facilities, schools, and other foodservice businesses throughout the region.
Our success comes from great people, exceptional customer service, and a commitment to delivering what our customers need when they need it.
What You'll Be Doing
Customer Service Responsibilities
This role is Tuesday to Saturday full time.
- Taking customer orders via phone, email, and online platforms
- Assisting customers with product enquiries, pricing, and availability
- Building positive relationships with customers and internal teams
- Supporting the sales team with customer follow-up and administration
- Resolving customer issues professionally and efficiently
- Processing credits, returns, and account enquiries
- Maintaining accurate customer records and order information
- Working with our warehouse, purchasing, and transport teams to ensure excellent service outcomes
Dispatch Support Responsibilities
- Assisting with dispatch administration and customer collections
- Communicating with drivers and warehouse staff
- Supporting the smooth flow of orders through the distribution process
- Completing paperwork and system updates accurately
- Helping ensure deliveries are dispatched safely, efficiently, and on time
What We're Looking For
You don't need years of experience. Attitude is just as important as experience.
We're looking for someone who is:
- Positive, motivated, and eager to learn
- Friendly and confident communicating with customers
- Organised and able to manage multiple tasks
- Accurate with data entry and administration
- Comfortable using computer systems and learning new technology
- A team player who enjoys helping others
- Reliable and committed to providing excellent service
Experience in customer service, retail, hospitality, administration, or logistics would be an advantage but is not essential.
What's In It For You?
- Stable employment with a successful NZ-owned company
- Ongoing training and development
- Exposure to both customer service and operations
- Supportive team environment
- Career progression opportunities within a national business
- Staff buying privileges
- A role where no two days are the same
Apply Now
If you're looking for a role where you can develop valuable business skills, work with great people, and be part of a company that keeps New Zealand's food industry moving, we'd love to hear from you.
Applications for this role will take you to the advertisers site.
