Customer Service Venue Assistant

Listed 18 days Ago
Queenstown Lakes District Council
Government - Local/Federal

Venue Support Crew

Employing over 600 people in one of the most stunning locations in the country, Queenstown Lakes District Council is at the very heart of a dynamic community. Our services are essential to the people in our region and include infrastructure development, community recreational facilities and planning, building and other regulatory services. 

We’re proud to be QLDC, and in response to the growth the district has experienced over recent years the QLDC organisation has itself experienced substantial growth. We genuinely believe in developing our people and providing them with all the tools and opportunities needed to succeed. 

We’re looking for a Venue Support Crew team member to join our Sport & Recreation team based at the Queenstown Events Centre. The Venue Support Crew team member is an integral part of our team and plays a pivotal role in ensuring that the Queenstown Events Centre is well presented, runs smoothly and that our customers are well looked after.

We offer a range of fantastic benefits including access to our health & fitness facilities, base level Southern Cross health insurance, and more. 

What you’ll be doing

This varied role will work alongside the Venue Support Supervisor and is responsible for ensuring meeting rooms, playing fields, courts and all related equipment are available on time for customer bookings. You will also carry out minor maintenance and cleaning tasks where required and support the Customer Services Team during peak times.

What you’ll bring to the role

You’ll be self-motivated and will work well within our positive and energetic team environment. You’ll be able to demonstrate outstanding customer service skills, be committed to maintaining a professional looking venue and have excellent communication skills. If you have a background in customer service, hospitality, retail, grounds or caretaking experience and enjoy applying yourself practically – this role may be for you. 

To best succeed in this role, you’ll have:

  • A passion for sports, health and wellness
  • Prior experience in a customer facing role
  • NCEA Level 3 in Sports and Recreation, or a relevant Trade is desirable but not essential
  • A current first aid certificate, fire warden and staff safety training is desirable (we can assist to you gain this) 
  • Experience in general repair and maintenance would be warmly received
  • Outstanding communication, interpersonal and customer service skills 
  • A highly motivated, achievement orientated and innovative approach
  • A current and valid drivers licence

To apply, head to and apply online with your CV and Cover Letter. For any questions, please get in touch with Rayna Calder, Venue Support Supervisor, on 

Applications close: Friday 29th December

Applications for this role will take you to the advertisers site.