Customer Service Team Leader

• Full Time
• Application Closes 24 Jun 2025
• Auckland - North Shore
• Customer Service Representative

At Albany Toyota we believe in going the extra mile to deliver an outstanding level of service to our customers and are seeking a permanent, full time Customer Service Team Leader to join our fun and vibrant Customer Service team. As a family-owned, award-winning dealership with over 30 years of automotive excellence, Albany Toyota is proud to represent New Zealand’s largest automotive brand. With a team of over 100 across multiple locations, we offer a supportive, collaborative workplace where professionalism, integrity, and long-term career development are at the heart of what we do. We’re deeply committed to our community, sustainability, and the future of mobility. 

About The Role

The Customer Service Team Leader will represent the Toyota brand with pride and recognize the importance of being both the voice of Albany Toyota and the voice of the customer. As the Customer Service Team Leader you will have a warm, friendly customer-first approach and a positive attitude to build strong professional relationships. The role is varied and you will need a keen eye for detail as well as the ability to work with different departments such as the Service, Sales and Finance departments. The role is Monday to Friday, 40 hours a week.

Key Responsibilities:

• Help lead, motivate, and support the customer service team on a day-to-day basis.
• Handle customer enquiries and resolve any issues with professionalism and care.
• Coordinate service bookings and follow-up processes.
• Receive and respond to phone calls, emails and letters.
• Ensure team performance meets dealership standards and customer expectations.
• Collaborate with sales and service departments to ensure seamless service.

What You’ll Bring:

• Proven experience in a customer service or front-of-house leadership role.
• Strong verbal and written communication skills with the confidence to be able to pick up the phone to make a call.
• A customer-first attitude and a passion for helping people.
• Ability to stay calm under pressure and juggle competing priorities.
• Previous experience in the automotive industry is a plus, but not essential.
• Confidence with digital systems and booking platforms.

What We Offer:

• A full-time, permanent role in a well-established, supportive dealership.
• A positive and team-focused workplace culture.
• Ongoing training and support.
• Staff discounts and long service recognition.

We will teach you all there is to know about Toyota products and business practices but if you have a genuine passion for providing customer service excellence and you are a great team player we would like to hear from you.