Customer Service Support- Casual

Who are you?

We’re looking for a driven, self-starter to join our Botany team. Someone who demonstrates high attention to detail while delivering exceptional customer service and has a genuine desire to help customers and build lasting relationships.

This is a casual/on call role which supports our Botany team to deliver an outstanding customer experience throughout employee leave, sickness and busy periods. 

As the first point of call for our customers you’ll be confident, have a professional manner and a positive outlook.  You will be committed towards putting the needs of our customer first and have natural initiative and the ability to self-manage. The role has lots of variety, between having conversations with our customers about their banking needs, to handling foreign exchange and helping our consultant team.

To succeed in this role, you’ll need:

• A genuine desire to help customers and pursue a career in banking
• Previous customer facing and cash handling experience is essential
• The ability to build lasting relationships with customers and your team members
• A systematic, organised approach to work
• Experience in a role that requires knowledge across a range of products
• An education qualification is preferable although not essential
• To be a change agent - someone who thrives in a fast-paced changing environment and actively accepts, embeds and reinforces continuous change

Who are we?

We’re a real New Zealand bank on a mission – to help New Zealanders get ahead and to make their banking experience as easy as possible.

Like our customers, our people are at the heart of everything we do, and we’re committed to developing and encouraging our people to achieve their goals both inside, and outside of our four walls. We promote inclusion and innovative thinking and pride ourselves on the positive working environment we’ve created. 

If you’re passionate about helping New Zealanders and ready to get stuck in as part of a team where you’re supported to be your best self…Apply now!

Applications close: Tuesday 28th September