Customer Service Support

Listed 10 days Ago
TSB
Banking

 New Plymouth

Permanent, Full-time

Specifics days of work are negotiable

Hours will be between 8.00a.m. - 6.30 p.m. including a weekend shift.

  • Are you a customer service star who thrives in a stimulating and fast-paced environment? 
  • Are you looking to kick-start or accelerate your career in the financial sector? 

If you have an interest in finance and you’re looking to accelerate your career within Banking, Customer Service or Contact Centre industry, then we want to hear from you. 

About the role

The skills you will learn will enable you to specialise in different areas within the Customer Engagement Centre, or wider business. We work in a fast-paced environment and team morale is very important to us, with a vast range of vibrant personalities, you will never be bored. Our Contact Centre is based in New Plymouth, however a hybrid model of working from home and in the Contact Centre could be considered after training is completed. Indicate in your letter if you are interested in full-time or part-time hours, or both. 

Who Are You?

You will have superior listening, verbal, and written communication skills. Your knowledge of customer service practices and principles will ensure you deliver a professional service of the highest standard. You will be required to make sound judgments, identifying customer needs whilst obtaining accurate information.

To succeed in this role, you’ll need:

  • At least one year’s experience in a sales or customer service position – no banking background necessary.
  • Previous contact centre experience preferred, but not essential.
  • High resilience and problem-solving skills.
  • Outstanding communication skills and attention to detail.
  • Confident using technology and proficient computer skills.
  • A positive outlook and “can do” service attitude.

Who are we?

At TSB our people are at the heart of everything we do, and we are committed to developing and encouraging our people to achieve their goals. 

We have launched our new employee Benefit Boost package for our TSB whānau. We’ve introduced three ‘Me Days’ every year for people to focus on doing things that make them happy, up to two weeks of purchasable ‘lifestyle leave’, six months of full salary top-ups for people on parental leave and up to four weeks of partner’s leave, extended tangihanga / bereavement leave to one week, and ‘dress for your day’ to reflect our hybrid work model and enable our people to be their authentic selves at work. 

This package is central to our People Pou in our business plan to create an attractive, flexible and supportive working environment for our TSB whānau. We’re proud to support our people to do their very best for our customers.

So, if you’re passionate about helping New Zealanders and ready to get stuck in as part of a team where you’re supported to be your best self…Apply now! 

Applications close at 5.00pm on Tuesday 23rd July 2024

Applications for this role will take you to the advertisers site.