Customer Service Representative – Asian Support
Customer Service Representative – Mandarin & Cantonese Support (Work from Home, Evening Hours)
Roster: Sunday to Friday, 6:00 pm – 9:00 pm
Location: Work from Home
Languages: Fluent or good understanding of Cantonese and Mandarin required
Tools of Trade: Laptop, Ubikey, and mobile phone provided
Bidfood is a leading foodservice wholesale company committed to delivering quality products and exceptional service to our valued customers across New Zealand.
We’re looking for a dedicated and customer-focused Customer Service Representative – Mandarin & Cantonese Support to work independently from home during the evening. This role provides essential support outside of our normal business hours, ensuring our Cantonese and Mandarin speaking customers continue to receive outstanding service and assistance when they need it.
About the Role
In this role, you’ll provide friendly and professional customer service to our Asian market customers. You’ll handle incoming orders, answer enquiries, and communicate via WeChat (a must for this role). You’ll also liaise with our internal teams to make sure orders are processed accurately and efficiently.
Key Responsibilities
- Provide excellent customer service via phone, email, and WeChat
- Process customer orders and enquiries accurately and efficiently
- Communicate clearly in English, Cantonese, and Mandarin
- Work closely with internal teams to resolve any issues and ensure timely delivery
- Maintain strong customer relationships and accurate records
Skills and Experience
- Experience in a Customer Service Representative or similar role
- Confident communication in Cantonese and Mandarin
- Strong attention to detail and data accuracy
- Comfortable using computer systems and online platforms (including WeChat)
- Reliable, self-motivated, and able to work independently from home
- Excellent time management and multitasking skills
The successful applicant will be required to pass a pre-employment drug test, MOJ & ACC pre-employment check.
If you’re fluent in Cantonese or Mandarin, enjoy helping people, and want a flexible evening role from home, we’d love to hear from you!
Apply now and join a team that values great service, reliability, and cultural connection.
**Please note, only short-listed candidates will be contacted.
Applications for this role will take you to the advertisers site.
