Customer Service Representative
Customer Service Representative
Stratford and Inglewood Branches
Casual
Looking for flexible work that fits around your lifestyle?
Whether you're a student with the flexibility to step in when needed, or you're retired and enjoy connecting with people while helping customers, or anything in between, this could be the perfect opportunity.
As a Casual Customer Service Representative you'll provide valuable support to our Stratford and Inglewood branches, covering planned and unplanned leave. With no fixed hours, you'll enjoy the flexibility of casual, on-call work while making a real difference to our customers and team.
You'll need to be adaptable and available at short notice from time to time, but the good news is your weekends are yours to enjoy.
About the role
The key objective for this role is to deliver the highest possible standard of quality customer service by assisting customers by delivering our product and services that meet their needs.
Who are you?
If you love helping customers, have an interest in finance and looking for your first opportunity within banking then this could be a great first step.
As a Customer Service Representative, you'll be someone who thrives in a challenging fast-paced environment, demonstrates high attention to detail while delivering exceptional customer service.
As the first point of call for our customers, you’ll be confident, have a professional manner and positive outlook. Your continuous commitment towards putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.
In this role, you can expect to:
- Ensure the highest possible standard of quality customer service is delivered.
- Adhere to all regulatory and legal compliance requirements.
- Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner.
We are looking for candidates who have:
- A genuine desire to help customers.
- The ability to build lasting relationships with customers and your team members.
- A systematic, organised approach to work.
- At least one year's experience in Hospitality or a Retail Customer Service-related position.
- To be a change agent - someone who thrives in a fast-paced changing environment and actively accepts, embeds and reinforces continuous change.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 6.00 p.m. Sunday 2nd of August.
Applications will be reviewed as they come in.
Applications for this role will take you to the advertisers site.
