Customer Service Representative
Join the dynamic Customer Dialogue Centre team as a Customer Service Representative, where you'll be delivering exceptional support and ensuring positive interactions for our valued customers!
This role serves as the first point of contact for our customers, offering exceptional support and assistance across various communication platforms, including phone, email, chat, and social media. You will play a crucial role in representing the voice of Toyota New Zealand and ensuring a positive customer experience.
This is a permanent full-time opportunity, based on-site in the office, Monday – Friday at our Head Office in Palmerston North. Hours of work will fall between 8am – 5:30pm.
What’s involved in the role:
- Manage and resolve customer cases from start to finish, ensuring timely and satisfactory outcomes.
- Responding to customer queries promptly and professionally across all platforms including phone, email, live chat and social media
- Working with key stakeholders including TNZ departments and Toyota stores across the country
- Managing customer complaints and escalated cases
This is not a traditional contact centre role, it is a case management position which will see you take ownership for your assigned cases, manage them from start to finish and investigate when needed.
To be successful, ideally you will have:
- Preferably experience in a customer service or case management role
- Resilience and the drive for customer excellence, handling complex situations and conversations confidently
- A proactive approach to problem-solving and commitment to continuous improvement
- Ability to actively listen, ask questions and make sound decisions in a case management contact centre environment
- Strong written and verbal communication skills
- A positive “can do” attitude and a customer centric approach with a passion for providing excellent customer service
- Strong written and verbal communication skills
- Great time management skills and the ability to manage and prioritise your own workload
What’s in it for you?
- Southern Cross Health Insurance
- Staff purchasing benefits & discounts across our range of products
- Discretionary staff bonuses
- A subsidised Café onsite and free parking
- 4%+ KiwiSaver contribution
- Long service leave
- Fantastic Job Security
- Opportunity to work for a global organisation
- Excellent team & company culture
More about Toyota New Zealand:
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2024 celebrated 37 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.
At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you shine in the recruitment process, please let us know in your application message.
Next steps:
If you are passionate about providing excellent customer service don’t delay applying now! This is a rare contact centre opportunity where you will get to manage a variety of customer cases from end to end.
If you have any questions about this role or working at Toyota New Zealand, please contact Careers@Toyota.co.nz.
Only applicants with NZ Residency or NZ Citizenship will be considered.
Applications for this role will take you to the advertisers site.
