Customer Service Agent - Casual

About the role:

As part of our Customer Banking Inbound Team, you’ll be handling inbound contacts from our customers via phone, email, and social media. You’ll be expected to provide an excellent service experience by quickly and efficiently assessing customer needs and helping deliver the right solution.

Although this an entry level role, as we are a small organisation, the successful applicant will have the opportunity to develop a solid foundation for any future aspirations in banking.   

This role will be part of a pool of customer service agents to cover shortfalls in resourcing on an ad hoc basis with varying levels of notice. 

We are a 7 day operation, 8am to 8pm Monday to Friday, 9am to 5pm Saturday and Sunday. So there is something for everyone. We provide the tools to allow the successful people to work flexibly from home as well. 

Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.

Key responsibilities:

· Achieve the bank’s goals by delivering excellent customer experiences 

· Build relationships with customers by establishing rapport, proactively identifying their needs across our full product and services range, and deliver suitable solutions 

· Adhere to current policy, procedures, and legal requirements

· Work collaboratively with other members of the team

· Comply with Health & Safety requirements including practicing safe work methods, and helping management eliminate workplace hazards

You’ll bring the following experience to the table:

· Proven customer service experience

· Problem solving skills 

· Ability to work under pressure and time constraints

About us:

The Co-operative Bank is a different kind of bank. We’re here to change banking for good.

Since 1928, our customers have been at the heart of everything we do, and we’re focused on helping New Zealander’s get ahead financially.

Whether it’s help from one of our friendly teams, or a seamless experience with one of our digital solutions, we’ve got our customers covered. To top it off, we’re the only bank in New Zealand that shares its profits with its customers. It’s all part of the co-operative difference. Here, no two days are the same. Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work; we have fun, but still get things done. In return for your passion and commitment to helping us Change Banking for Good, we offer an outstanding work environment, ongoing training and the opportunity to work with people who are passionate about making a difference. You’ll be amazed by our non-hierarchal organisation and the ease at which you can get things done. If this sounds like the role you’ve been looking for, in a place you could call home, get in touch!

Applications Close: 6th July 2022