Customer Service Agent
About the role
As part of our Customer Banking Contact Centre Team, you’ll be handling inbound contacts from our customers via phone, email, and social media. You’ll be expected to provide an excellent service experience by quickly and efficiently assessing customer needs and helping deliver the right solution. Because we are a small organisation, the successful applicant will have the opportunity to develop a solid foundation for any future aspirations in banking.
We have permanent full time, permanent part time and casual roles available, working from our Takapuna Customer Hub. We are open 8am to 7pm on weekdays, 9am to 4pm on weekends – your hours could be a combination of these, evenings only or speaking with our customers as soon as we open. There’s also the option of picking up additional shifts, when on offer.
You’ll bring the following experience and skills to the table:
- A strong commitment to delivering excellent customer service
- Attention to detail, solid time‑management skills, and confidence in solving problems
- Clear and effective communication skills, both verbal and written
- Ability to learn and apply new information, training, and processes
- Experience in a contact centre, banking, or financial services environment is helpful, but not required
Experience Better with Us
We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:
- Purpose: As a smaller bank, your impact is bigger. You’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders, together.
We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career you’re proud of, you’ve found the right place.
We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact recruitmenthelp@co-operativebank.co.nz.
We will be assessing and interviewing suitable applicants as they come in.
Applications for this role will take you to the advertisers site.
