Customer Service Agent

About the role: 

As part of our Customer Banking Inbound Team, you’ll be handling inbound contacts from  our customers via phone, email, and social media. You’ll be expected to provide an excellent  service experience by quickly and efficiently assessing customer needs and helping deliver  the right solution. Although this an entry level role, as we are a small organisation, the  successful applicant will have the opportunity to develop a solid foundation for any future  aspirations in banking. Once able to work independently, we provide the tools to allow  successful applicants to work nights and weekends at home. As we are a 7-day operation,  there are potential opportunities for overtime. 

We have a 36.75 hour role in our Taupo team, Sunday 9am-4:15pm, Monday and  Wednesday 8:45am-5:15pm, Tuesday and Thursday 10:45am-7:15pm. 

Key responsibilities:

• Achieve the bank’s goals by delivering excellent customer experiences 
• Build relationships with customers by establishing rapport, proactively identifying  their needs across our full product and services range, and deliver suitable solutions • Adhere to current policy, procedures, and legal requirements 
• Work collaboratively with other members of the team 
• Comply with Health & Safety requirements including practicing safe work methods,  and helping management eliminate workplace hazards You’ll bring the following experience to the table: • Proven customer service experience • Problem solving skills 
• Ability to work under pressure and time constraints 

In return for your passion and commitment to helping us Change Banking for Good, we offer an outstanding work environment, ongoing training and the opportunity to work with people  who are passionate about making a difference. You’ll be amazed by our non-hierarchal  organisation and the ease at which you can get things done. If this sounds like the role you’ve  been looking for, in a place you could call home, get in touch! 

About us: 

The Co-operative Bank is a different kind of bank. We’re here to change banking for good. Since 1928, our customers have been at the heart of everything we do, and we’re focused on  helping New Zealander’s get ahead financially. Whether it’s help from one of our friendly teams, or a seamless experience with one of our  digital solutions, we’ve got our customers covered. To top it off, we’re the only bank in New  Zealand that shares its profits with its customers. It’s all part of the co-operative difference. Here, no two days are the same. Our people are empowered to innovate, share ideas and let  our skills take us in unexpected and exciting directions. But most importantly, we can be  ourselves at work; we have fun, but still get things done 

Applications close: 07 February 2023