Customer Service Advisor

• Full Time
• Application Closes 10 Apr 2026
• Wellington - Porirua City
• Customer Service Representative

Are you a customer service superstar?

We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience.

We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our Customer Experience every day!

The Position:

• Based in our Porirua Branch
• Customer Greeting: Welcoming customers and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling:  Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings. 
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing  a great customer experience and being a role model for exceptional customer service at all times.
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business 

What we are looking for:

• Previous experience as a Service Advisor or in a similar customer service role preferred 
• Experience in a hospitality, retail or other customer-focused role is preferred
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What we offer:

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

If this sounds like you, APPLY NOW. By submitting your application online or if you want to hear more about the role, please contact hr@rb.toyota.co.nz .

We look forward to hearing from you! 

Applications close 10 April 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.