Customer Experience Ambassador
Tā tātou atarua – Our vision – Enabling what matters
He angitūtanga - The opportunity
Are you an expert in delivering outstanding customer service? We are seeking a dedicated individual to join our dynamic team in a full-time, permanent role. As a key point of contact for our community and customers, you will provide in-person assistance to community members, while also managing inquiries via phone, email, social media and other digital channels in our call centre.
The Customer Experience Team are the face of the Council, this is the first stop for all of the Community with any of the services we provide. You will be the face and voice of Council for our community through face to face, telephone and digital communications. As a member of the Customer Experience Team, you are responsible and accountable for providing and the delivery of excellent Customer Service. You will strive to go above and beyond to exceed expectations by being reliable, detail focused and meticulous. You follow through on plans to ensure they are carried out accordingly, supporting and collaborating with team members to achieve targets. This role will have times of pressure and requires a calm, composed, and optimistic approach in stressful or high- pressure situations.
If you excel in a fast-paced, diverse environment and are looking for a role that offers variety and responsibility, we invite you to apply and become a valued member of our team.
Full time - 8am – 5pm / Monday to Friday
He kōrero mōu - About you
You will be an amazing communicator that is capable of building relationships will all Stakeholders – internal and external. Being a self-starter and able to self-manage will be key to the success of this role. Your attention to detail will be on point along with your time management/organisation skills. You will have capability and awareness across the Council, connecting external stakeholders with the right services and departments.
You’ll be confident and driven to provide Customer excellence and go the extra mile for your stakeholders. You will have strong ability with MS Office suite and a variety of databases.
Having strong relationships across the organisation will be key to your success.
Tā tātou ahurea – Our culture
Horowhenua District Council is proud to be an inclusive workplace; we celebrate difference, diversity, and aim to empower our employees. We are an organisation built on innovation and optimism and are embarking on an organisation reset. We are motivated to build a place where we value our people and provide opportunities for them to build outstanding careers and better Horowhenua.
Ngā āhuatanga kei a mātou - What we offer
An excellent working environment where passionate and committed team members who strive to make a difference for current and future generations. This important opportunity to join a thriving organisation with a strong focus on delivery and to do meaningful work with motivated people that has a direct impact on the lives of our Horowhenua Community.
Tono mai ināianei - Apply now
If you are interested in learning more about what the role involves please see the position description, if you have any questions or would like to discuss this role in confidence please call Anita Te Maipi Rice (06) 366 0999. Please apply with your CV and cover letter.
Recruitment for this role closes on Thursday, 5 February 2026. We will be reviewing applications as they come in and will look to interview during the advertising period.
He rau ringa e pakari ai ngā taura whiri i ō tātou kāinga noho me ō tātou hapori – mai i te pae maunga o Tararua ki te moana With many hands the threads which weave our neighbourhoods and communities together will be strengthened from the Tararua Ranges to the sea.
Applications for this role will take you to the advertisers site.
