Credit Solutions Manager
Location is Auckland
Permanent, Fulltime
About the role
This role is responsible for overseeing TSB’s “at-risk files” including credit watchlist files and distressed files and managing relationships with rural, commercial, business and property finance customers who are experiencing financial difficulty.
Who are you?
Your experience in developing and implementing workout strategies and legal action for debt recovery, will enable you to lead these processes and to develop credit turnaround strategies as well as providing credit decisioning support.
You will have demonstrated understanding of banking practices, debt recovery processes, credit turnaround management, provisioning, and the NZ regulatory framework.
Your strong communication skills, will be critical to lead the day-to-day management of providing specialised engagement and support to customers, maintaining a network of external professionals and working closely with the business.
In this role, you can expect to:
- Create individualised action plans and develop and execute appropriate strategies.
- Contribute to associated governance reporting for the portfolio.
- Support to build knowledge and capability through the delivery of lead informal training.
We are looking for candidates who have:
- 10+ years’ Banking experience
- Experience in the management of at-risk files and commercial/agri credit decisioning.
- A tertiary qualification in a related discipline preferred.
- A high level of emotional intelligence to manage complex situations while remaining diplomatic and cognisant of customer wellbeing.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 6.00 p.m., Monday 3rd August 2026.
Applications for this role will take you to the advertisers site.
