Credit Controller and Accounts Receivable
Position Title: Credit Controller/Accounts Receivable
Location: Rotorua or Tauranga
Team: Finance and Infrastructure
Position Type: Permanent, full time
Mō tēnei tūranga mahi | About the Role
We are seeking an experienced and customer‑focused Credit Controller / Accounts Receivable professional to join our Finance and Infrastructure team.
In this role, you will partner closely with ākonga (students), clients, and internal teams to manage accounts receivable and support timely debt recovery. You will lead day‑to‑day collection activities, negotiate payment plans, assist with StudyLink processes, and ensure all payments are accurately processed and recorded in line with legislative and organisational requirements.
A key part of this role is delivering empathetic, confidential, and solutions‑focused financial support to ākonga (students) and customers, while contributing to effective financial operations and continuous improvement across accounts receivable and debt management practices.
Ngā mahi | Key Responsibilities
· Manage end‑to‑end accounts receivable activities, including invoicing, receipting, reconciliations, credit notes, and refunds
· Deliver effective and timely debt collection, including negotiating payment arrangements with ākonga (students) and clients
· Monitor accounts for overdue or irregular payments, investigate discrepancies, and maintain accurate, compliant financial records
· Liaise with internal teams (Admissions, Enrolments, International, and Finance) to resolve outstanding debt and support smooth financial processes
· Prepare and provide accounts receivable aged reports and debt recovery updates to the Finance Manager, including referrals to external debt collection agencies where required
· Contribute to continuous improvement of accounts receivable systems and processes, working collaboratively with Finance team members and wider kaimahi (employees)
He kōrero mōu | About You
You bring:
• A relevant qualification (tertiary degree preferred) in Accounting, Business, Mathematics, Information Technology, or a related field, with extensive experience in accounts receivable or credit control
• Strong working knowledge of accounts receivable processes, reconciliations, and GST legislation
• Proven experience using financial systems and technology (e.g. TechOne or similar), with high computer literacy including Microsoft Word, Outlook, and PowerPoint
• Sound judgement and problem‑solving capability, with the ability to manage sensitive financial matters professionally and confidentially
• Excellent interpersonal and communication skills, demonstrating an empathetic, customer‑focused approach
• Strong organisational skills, with the ability to manage competing priorities accurately in a high‑volume environment, adapt to change, and work collaboratively across teams
Mō Mātou | About us
Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga (students) and kaimahi (employees) at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga (students), institution and communities to thrive.
Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:
· Toitūtanga – Courageous and humble in our pursuit of excellence
· Manaakitanga – Strengthening the mana of others and our communities
· Whanaungatanga – Building and nurturing relationships
· Kotahitanga – United in our shared purpose
Me pēhea te tono | How to apply
At Toi Ohomai, we value diversity, equity, and inclusion. We welcome people from all backgrounds, and the unique perspectives and skills they bring. We strive to ensure a recruitment process that is accessible and welcoming and encourage applications from our diverse communities. If you need support during the application process, reach out, we’re here to help.
All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks.
If this role sounds like your next career move we encourage you to apply early, as we will begin reviewing applications as they come in and may close the application process before the advertised deadline.
To apply please submit your CV and Cover Letter with your online application.
Applications for this role will take you to the advertisers site.
