Consultant (Customer Education) - Customer Banking
About the role
As part of our Takapuna Customer Hub Team you’ll be in a frontline customer service role, supporting our customers to achieve their goals and manage their day-to-day banking across our everyday banking, insurance, investment, and lending products.
You will provide an excellent customer experience by building relationships and understanding our customer’s needs and different life stages. You’ll educate our customers to adopt digital tools, helping them to resolve problems and improve their confidence.
You will play a big part in achieving our customer service and business goals, ultimately providing customers with an award-winning customer service and supporting them to Bank Better.
We’re a small and mighty team driven by the shared goal of helping New Zealanders bank better. If you’re passionate about making a real impact, this is your opportunity to experience better at The Co-operative Bank in every way.
We’re inspired to deliver better experiences and financial outcomes for our customers. If this sounds like you too, we may be the place for you.
You’ll bring the following experience to the table:
- Customer service skills
- Pro-active approach to problem solving
- Time management and work prioritisation
- Ability to learn, understand and apply new information
- Experience in a frontline financial services environment or similar role is an
- advantage.
Experience Better with Us
As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better:
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.
About Us
We’re here to grow together and share the gains.
At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits.
We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation.
We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG.
If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place.
At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.
Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions please contact recruitmenthelp@co-operativebank.co.nz
Applications close: 15 May 2025
Applications for this role will take you to the advertisers site.
