Claims Consultant
About the role
As part of our Insurance Services team, you’ll be involved in the whole claims process from start to finish. You will provide accurate, effective, timely, and efficient, integrated end-to-end assessments, management, approval (up to agreed limits) and payment of disability, life, terminal illness and trauma insurance claims associated with products insured by Co-operative Life Limited.
In addition to your claims duties, you may be required from time to time to help the administration team process new life insurance applications, policy alterations and daily policy and product enquiries in relation to our suite of life insurance products.
Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.
You’ll bring the following experience to the table:
- 2 or more years’ experience managing and/or assessing disablement, death, terminal illness and trauma claims
- Well-developed understanding of life insurance principles and medical terminology
- Excellent interpersonal, written and verbal communications skills – including the ability to show empathy to customers and their relatives
- High level of attention to detail
- Excellent time management skills, including the ability to work to strict deadlines
- Ability to work independently when required, and to function well in a small team, i.e., a team player who makes an effort to get on well with their colleagues
- Highly developed organisational skills and the ability to multi-task, as well as prioritise work effectively and efficiently to achieve required outcomes
- Strong initiative and administration skills
- Sound computer skills, particularly a good knowledge of the Microsoft Office suite
What’s in it for you?
Not only will you be helping every day Kiwi’s achieve their goals, you’ll get to experience the Co-operative difference. In your role with us, we can offer you:
- Development: Support to grow your career and tap in to a range of areas across the Bank, guided by a supportive performance framework
- Leave: Well-being leave, supportive sick leave allowances, long service leave, increased annual leave following tenure achievements
- Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars
- Banking benefits and discounted rates
About Us
The Co-operative Bank is a different kind of bank. We’re 100% Kiwi owned and operated, and we’re here to change banking for good.
We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we’re committed to helping improve the world we work, live and play in. To reflect this, we’re proud to be NZ’s first bank accredited as a Certified B Corporation. To top it off, we’re also the only bank in New Zealand that shares its profits with its customers.
Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
Applications close 5 July 2024
Applications for this role will take you to the advertisers site.
