Centre Coordinator - Family Works Resolution Service
Family Works is one of the largest NGOs providing integrated social services for the whole community. Family Works provides a range of services to families and communities including needs assessments, social work, counselling and therapy and a range of life-skills and parenting courses. At Family Works, we value compassion, dedication, and the drive to do right by families/whanau and children/tamariki. We are a long-established provider and have been supporting NZ families for more than 100 years, it means we have great expertise at what we do and we deliver trusted and proven services.
About the role
The Family Works Resolution Service (FWRS) is for parents and caregivers who are in dispute, in respect to arrangements for care for their children. The service helps – through mediation - to make child centred arrangements without the time, expense and stress of going to court.
Family Works is looking for a Coordinator to provide support for this crucial service. The position is to provide call centre and administrative support to ensure an efficient and professional delivery of the Resolution Service.
The Service Centre FWRS Coordinator will:
This is a full time position, working 40 hours per week from our central Wellington office, unlike other call centre roles, we do not work evenings or weekends, so hours are worked during the normal business day, Monday to Friday.
We are looking for someone with a mature outlook, who is capable of handling sensitive and confidential information from callers in an appropriate manner. You will have the ability to work as a closely connected team, whilst also working on your own initiative, gathering the necessary information to assist people with the right access to support, and provision of our services. You will enjoy ensuring that as the first point of contact with Family Works you deliver a client centred service that creates confidence in our team and is the beginning of a positive client experience.
The successful applicant will also have:
Benefits of working with us:
Come and join our team, you will quickly find that every day you will contribute to something worthwhile as we work together to make a difference in people's lives. Now there's not a much better feeling than that when you go to work!
How to apply:
PLEASE APPLY VIA OUR WEBSITE https://psc.qjumpersjobs.co/
To discuss the role or for more information get in touch with: Kathryn Gray from Family Works on 04 4394930 or email firstname.lastname@example.org
Please apply only if you have the legal right to work in New Zealand.
Applications close on 25th of February 2023