Centre Coordinator - Family Works Service

Centre Coordinator - Family Works Resolution Service

• Do you want to apply your Call centre and admin experience in a unique setting
• Feel like you really want to make a difference when you come to work
• Be part of a values based organisation delivering services to families/whanau 

About Us

Family Works is one of the largest NGOs providing integrated social services for the whole community. Family Works provides a range of services to families and communities including needs assessments, social work, counselling and therapy and a range of life-skills and parenting courses.  At Family Works, we value compassion, dedication, and the drive to do right by families/whanau and children/tamariki.  We are a long-established provider and have been supporting NZ families for more than 100 years, it means we have great expertise at what we do and we deliver trusted and proven services.

About the role

The Family Works Resolution Service (FWRS) is for parents and caregivers who are in dispute, in respect to arrangements for care for their children. The service helps – through mediation - to make child centred arrangements without the time, expense and stress of going to court. 

Family Works is looking for a Coordinator to provide support for this crucial service. The position is to provide call centre and administrative support to ensure an efficient and professional delivery of the Resolution Service.

The Service Centre FWRS Coordinator will: 

• Respond to requests for mediation at the call centre
• Undertake telephone registrations
• Liaise with mediators to set up assessments, pre mediation coaching and mediation
• Collect and accurately process required data base information – Ministry of Justice and PSC
• Collect data for reporting
• Provide support for mediators and partner agencies
• Process invoicing 
• Support the promotion of FWRS in the community 

This is a full time position, working 40 hours per week from our central Wellington office, unlike other call centre roles, we do not work evenings or weekends, so hours are worked during the normal business day, Monday to Friday.

About you

We are looking for someone with a mature outlook, who is capable of handling sensitive and confidential information from callers in an appropriate manner.  You will have the ability to work as a closely connected team, whilst also working on your own initiative, gathering the necessary information to assist people with the right access to support, and provision of our services.  You will enjoy ensuring that as the first point of contact with Family Works you deliver a client centred service that creates confidence in our team and is the beginning of a positive client experience.

The successful applicant will also have:

• Strong organisational and communication skills
• Expertise in database administration and reporting
• Ability to multitask and prioritise work
• Great telephone manner and be computer savvy
• Previous experience working in a busy environment and the ability to adapt to a changing environment
• The ability to understand, and respond to, the needs of potentially distressed clients 

Benefits of working with us:

• We provide opportunities to develop and grow within your role
• We are a friendly and supportive team who value one another
• We value our well-being and focus on taking care of ourselves and our colleagues
• We have discounted healthcare cover available and employee assistance programmes
• You will have interest and variety in your work - it will never be dull and we know how to enjoy ourselves at work!
• We have been operating for over 100+ years! So we are an established and stable organisation who continues to grow our service.

Come and join our team, you will quickly find that every day you will contribute to something worthwhile as we work together to make a difference in people's lives.  Now there's not a much better feeling than that when you go to work!

How to apply:

PLEASE APPLY VIA OUR WEBSITE https://psc.qjumpersjobs.co/  

To discuss the role or for more information get in touch with:  Kathryn Gray from Family Works on 04 4394930 or email recruit@psc.org.nz

Please apply only if you have the legal right to work in New Zealand.

Applications close on 25th of February 2023