Casual Customer Services Agent
Position Title: Casual Customer Service Agent
Location: Rotorua
Team: Rotorua Thermal Holiday Park
Position Type: Casual
Remuneration: hourly rate
Mō tēnei tūranga mahi | About the Role
We’re looking for a Front of House Casual Customer Service Superstar to help us deliver exceptional experiences during our busy high season.
· Are you the person who lights up a room?
· Does your smile make others smile too?
· Do you love making people feel welcome and valued?
If that sounds like you, we want you on our team!
You’ll be the friendly face that greets our guests and ensures their stay is unforgettable.
Ngā mahi | Key Responsibilities
• Provide excellent customer service in every interaction with Holiday Park guests and occupants;
• Ensure any maintenance or customer service issues are communicated accurately and in a timely manner to the correct person;
• Contribute to making all guests’ stays positive and memorable;
• Resolve complaints and issues with professionally and in line with Rotorua Thermal Holiday Park Policy and Procedure.
He kōrero mōu | About You
You bring:
• NCEA level 2
• Experience in the tourism sector working with online booking systems
• Certificate in Travel and/or Tourism
Mō Mātou | About us
Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.
Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:
· Toitūtanga – Courageous and humble in our pursuit of excellence
· Manaakitanga – Strengthening the mana of others and our communities
· Whanaungatanga – Building and nurturing relationships
· Kotahitanga – United in our shared purpose
Me pēhea te tono | How to apply
At Toi Ohomai, we value diversity, equity, and inclusion. We welcome people from all backgrounds, and the unique perspectives and skills they bring. We strive to ensure a recruitment process that is accessible and welcoming and encourage applications from our diverse communities. If you need support during the application process, reach out, we’re here to help.
All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks.
If this role sounds like your next career move, then we encourage you to apply. We review applications as they arrive and may contact shortlisted candidates before the closing date.
To apply please submit your CV and Cover Letter with your online application.
Applications for this role will take you to the advertisers site.
