Casual Customer Services Agent
Position Title: Casual Customer Service Agent
Location: Rotorua
Team: Rotorua Thermal Holiday Park
Position Type: Casual
Remuneration: hourly rate
Mō tēnei tūranga mahi | About the Role
We’re looking for a Front of House Casual Customer Service Superstar to help us deliver exceptional experiences during our busy high season.
· Are you the person who lights up a room?
· Does your smile make others smile too?
· Do you love making people feel welcome and valued?
If that sounds like you, we want you on our team!
You’ll be the friendly face that greets our guests and ensures their stay is unforgettable.
Ngā mahi | Key Responsibilities
• Provide excellent customer service in every interaction with Holiday Park guests and occupants;
• Ensure any maintenance or customer service issues are communicated accurately and in a timely manner to the correct person;
• Contribute to making all guests’ stays positive and memorable;
• Resolve complaints and issues with professionally and in line with Rotorua Thermal Holiday Park Policy and Procedure.
He kōrero mōu | About You
Brief overview of the type of person that will be successful in this role.
You bring:
• NCEA level 2
• Experience in the tourism sector working with online booking systems
• Certificate in Travel and/or Tourism
Mō Mātou | About us
Toi Ohomai Institute of Technology is a vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.
Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:
· Toitūtanga – Courageous and humble in our pursuit of excellence
· Manaakitanga – Strengthening the mana of others and our communities
· Whanaungatanga – Building and nurturing relationships
· Kotahitanga – United in our shared purpose
As we transition, Toi Ohomai is developing a more financially sustainable and strategically aligned organisation. Our new operating model places ākonga at the centre, organising into interconnected functions: Engage, Develop, Educate, Support, and Enable. This enables us to focus on our core purpose and work interdependently to deliver excellent vocational education.
By embracing our Toiohomaitanga (our new ways of working) we will foster greater collaboration, clearer role accountability, data-informed decision-making and agile and adaptive practices that enable us to respond quickly to changing needs. Applying for a role in this new structure is an opportunity to contribute to the future of Toi Ohomai and our communities
Me pēhea te tono | How to apply
Toi Ohomai is committed to safeguarding children and vulnerable persons. Applicants must have NZ residency or a valid NZ work visa and will undergo relevant pre-employment checks.
If this opportunity excites you, we’d love to hear from you. We review applications as they arrive and may contact shortlisted candidates before the closing date.
To apply, please submit your CV and a cover letter via our online application portal
Applications for this role will take you to the advertisers site.
