CRM Specialist – Technology Services

Listed 3 days Ago
TSB
Banking

Who are you?

We have an exciting opportunity for an experienced technical quality assurance or business analyst, to join our Technology Services team as a CRM Specialist. This role is diverse and will see you involved in all areas of delivery within our CRM (Dynamics 365) including requirement gathering, implementation, quality assurance, release co-ordination, and service support.

Your experience, in addition to your exposure within a financial service setting, and outstanding stakeholder management, will ensure you stand out from the rest! 

Working closely with the wider organization, your will elicit and refine requirements, review, and optimize both business processes, systems workflow, and data flows, and clearly translate these into solution implementation definitions for development and systems configuration specialists.

You will also be expected to contribute to the management of multiple software change projects, including at times, assisting quality assurance and user acceptance testing activities to ensure business value requirements are being met.

To succeed in this role, you’ll also need:

  • 4+ years’ experience in a technical quality and business analyst role
  • Experience in defining technical requirements for Dynamics 365
  • Relevant MS fundamental/associate level certifications for Dynamics 365
  • Excellent communication skills both written and verbal.
  • Ability to work both within technical detail and provide solutions and support to key internal stakeholders 
  • Demonstrated work experience with Financial Industry, or equivalent domain knowledge

Who are we?

We’re a real New Zealand bank on a mission – to help New Zealanders get ahead and to make their banking experience as easy as possible.

Like our customers, our people are at the heart of everything we do, and we’re committed to developing and encouraging our people to achieve their goals both inside, and outside of our four walls. We promote inclusion and innovative thinking and pride ourselves on the positive working environment we’ve created.

So, if you’re passionate about helping New Zealanders and ready to get stuck in as part of a team where you’re supported to be your best self…Apply now!

Applications close: Wednesday 27th January 

Applications for this role will take you to the advertisers site.