Business Improvement Specialist

Listed 18 days Ago
Queenstown Lakes District Council
Government - Local/Federal

Business Improvement Specialist

Employing over 600 staff in one of the most stunning locations in the country, Queenstown Lakes District Council is at the very heart of a dynamic community. Our services are essential to the people in our region and include infrastructure development, community recreational facilities and planning, building and other regulatory services. 

We’re proud to be QLDC, and in response to the growth the district has experienced over recent years the QLDC organisation has itself experienced substantial growth. We genuinely believe in developing our people and providing them with all the tools and opportunities needed to succeed. 

We're looking for a Business Improvement Specialist to join our knowledgeable, passionate team. We offer flexible working practices, relocation assistance and a host of benefits including heavily discounted access to our health and fitness facilities and Southern Cross health insurance.  

What you'll be doing

This role combines project management, change management, relationship management, business analysis and Technology One configuration skills to deliver leading solutions to our internal customers and wider community. You will need to think and plan strategically about the current requirements and future development of the organisations’ business systems and process needs with a focus on gaining internal efficiencies and an improved service and customer experience, whilst reducing costs.The role will involve:

  • Providing comprehensive management reporting on key project milestones
  • Design and Build of all business intelligence requirements across the organisation to ensure compliance with organisational KPIs 
  • Managing a portfolio of projects and aligning those projects to our digital strategy and roadmap
  • Identifying key influencers/stakeholders with whom consultation is required or beneficial, and effectively liaises and consults with them as appropriate
  • Building effective partnerships and relationships based on win/win principles 

What you will bring to the role

Alongside a tertiary degree, preferably in information systems or business studies, you'll have a wealth of knowledge in a similar role. You'll have the ability to think strategically about the future development of the organisation and to generate objectives consistent with such development. You'll have advanced configuration expertise in Technology One including the ability to design, build, report, train and deliver ongoing maintenance and troubleshooting. You'll have strong communication skills with the ability to build genuine and effective relationships across the organisation. In order to best succeed in this role, you'll have:

  • Demonstrated experience in process and system development and improvement.
  • Experience with change management, with the ability to bring all levels of staff on the journey for change when implementing new applications, solutions and IT systems
  • A balanced and informed approach to problem solving, particularly in situations involving change, stress and conflict

How to Apply

Don't miss out on this fantastic opportunity to join this high performing team. For further information on this role, or to apply, please visit Please direct any queries on this role to Tim Miller, Business Projects Manager at 

Applications close: Tuesday 12th December
Please note we will review and process applications as they are received; we encourage your early application 

Applications for this role will take you to the advertisers site.