Business Growth Advisor
Mō Tēnei Tūranga Mahi | About the Role
The role of the Business Growth Advisor is to work directly with businesses and potential start-ups to assist with their growth, and facilitate the creation of economic wealth, by utilising the services available through SODA, Ministry of Business Innovation and Employment (MBIE), and other appropriate agencies. This includes providing guidance, connection, networking, and facilitation to all businesses, developing actions plans to support business growth, and facilitating access to SODA, MBIE and other business growth services as appropriate.
The appointing salary for this role will be between $85,000 and $95,000, dependent on skills and experience.
The Business Growth Advisor is based in at Soda reporting to the General Manager and will be responsible for:
1. Customer Support and Service
- Lead the customer experience for all inquiries to ensure they receive timely and appropriate business support. This role is the point of contact for all customer engagement and relationships that receive business support for both existing and prospective SODA and MBIE Regional Business Partner Network clients.
- Provide business support to businesses and individuals to assist their business development and capability needs. This includes the triaging of all business customer inquiries, delivery of support, management of the connectivity and referral to external suppliers.
2. Regional business ecosystem development
- Drive inspiration, awareness, and engagement of the regional business partner programme across the Waikato business network through conferences, events, workshops and SODA programme delivery.
- Proactively build strong partnerships with regional councils and economic development providers in the Waikato region so they understand the SODA and RBP programme offering and actively refer businesses.
- Identify and proactively build strong relationships with business growth and management development providers in the Waikato region. Ensure they understand the SODA and RBP programme offering and its parameters and are therefore aware of how to register their programmes and services as a provider it the RBP portal; inform and actively refer businesses to SODA for support.
3. Relationship Management:
- Build effective internal and external relationships on behalf of SODA and MBIE across the Waikato region. This includes but is not limited to businesses, economic development agencies regional councils, industry associations, government organisations and capability providers.
To be successful in this role you will have:
Education/training
Tertiary graduate level education (Bachelor’s) preferred.
Experience
- A minimum of five years’ experience in roles that included responsibilities such as:
- Provision of business planning advice or event delivery to startup, SME and owner operated business customers.
- Sales experience in a professional business service role
- External stakeholder relationship management.
Typical knowledge, skills and attributes
- Having the skill to combine customer relationship management skills with action oriented and process driven task management. Thrive on engaging with customers, uncovering their business needs, and connecting them to the right service offering based on their specific needs.
- Ability to demonstrate an understanding of general business planning processes.
- Awareness of local and regional professional service providers, NZTE, MBIE and Business Mentors NZ.
- Demonstrated ability to prioritize, co-ordinate and effectively manage your time to achieve operational objectives and KPIs.
- Highly developed interpersonal, communication and relationship skills.
- Strong client-centric orientation, focused on client management, relationship skills and teamwork
- A strategic approach to customer management with a desire to build and maintain relationships.
- Able to thrive in an agile environment that is fast paced changing environment.
- Works autonomously with little to no daily direction and uses initiative and has attention to pertinent detail.
- High standard of communication skills and ability to relate to people across all levels, enterprise sizes, sectors and maturity.
Soda Values
Be Exceptional
- Provide exceptional customer service, every time
- Anticipate customers’ needs and exceed expectations
- Make decisions with a customer-centric lens
Be Brave
- Always strive for excellence and continuous improvement
- Embrace failure as a learning opportunity, test ideas and make tough decisions
- Encourage risk-taking and creativity
Be Better
- Continuously improve and learn, seek new and better ways of doing things
- Reflect on performance and get feedback to push boundaries and achieve better outcomes
- Create more value and improve outcomes for our customers and stakeholders
Skills & Experience
Applications for this role will take you to the advertisers site.
