Building Merchant Sales Support
Full-Time | 40 Hours Per week | Competitive Remuneration | On-site in Kennington, Invercargill
The Opportunity
Niagara is expanding its customer support team with a new role based at Kennington.
We are looking for a team member to support our South Island Building Merchant & Window Fabricator customers.
This office-based role is responsible for answering enquiries and coordinating orders for our key NZ customers. Acting as a primary point of contact, you will work closely with merchant stores and our wider Sales and distribution team to ensure customer requirements are understood, orders are managed efficiently, and enquiries are resolved professionally.
This is a relationship-focused role where success comes from building trust, understanding customer needs, and maintaining strong communication with both external customers and internal stakeholders. You'll become a familiar and valued contact for merchant stores, helping to ensure they receive excellent service and support.
No two days are the same. One day may involve coordinating a complex order, liaising with purchasing regarding product availability, and supporting our Sales and distribution team with customer requirements. Another may see you working directly with freight companies to resolve delivery issues, manage lead times, and ensure a seamless customer experience.
At Niagara we pride ourselves on our service delivery, so the customer support team is a fast paced environment where attention to detail is paramount. You will be responsible for managing customer expectations, processing and tracking orders, coordinating communication between teams, and ensuring information is accurate and up to date.
Experience within the building, timber, manufacturing, merchant, or wider construction industry would be highly advantageous, However, we are also interested in people who have proven experience managing customer relationships, coordinating multiple priorities, and delivering exceptional service.
About you
To be successful in this role, you will be:
- A confident communicator who enjoys building long-term customer relationships
- Organised and capable of managing multiple priorities simultaneously
- Customer-focused with a proactive and solutions-driven approach
- Comfortable working across business systems and administrative processes
- Able to work collaboratively within a team environment
- Knowledgeable about, or interested in learning more about, the building and construction industry
This is an excellent opportunity to join a proudly Southland-based business with strong industry relationships, a supportive team environment, and genuine opportunities to develop your commercial and industry knowledge while contributing to the success of our customers and business.
About Us
Since 1935, Niagara has grown from a small Southland timber operation into one of New Zealand's leading timber processing and distribution businesses. Today, our products are used in building projects throughout New Zealand and exported to customers around the world.
APPLY NOW
Please apply online, including both your CV and cover letter. For any questions about the role or confidential inquiries, please contact our HR team at careers@niagara.nz.
Any offer of employment will be conditional upon the satisfactory completion of pre-employment checks, including drug testing.
Please note: Applications sent directly via email will not be accepted.
Applications for this role will take you to the advertisers site.
