Broker Operations Coordinator

Listed 14 days Ago

Who are you?

We’re looking for a talented individual to join our Broker Unit, in the role of Broker Operations Coordinator. You will be a driven, self-starter - someone who thrives in a challenging fast-paced environment, who demonstrates high attention to detail while delivering exceptional customer service. 

This is an important role within the Broker Unit; providing centralised support for the team – ranging from managing the Third Party application workflow and turnaround times, responding to Adviser related enquiries, communicating relevant changes to internal and external parties, and compiling reports on performance. A key part of your role will include assisting and supporting both the Head of  Third Party and the Operations Manager with process improvement; identifying opportunities to implement changes which will improve the efficiency and effectiveness of the Broker team.

To succeed in this role you will need: 

  • Leadership experience
  • Sound knowledge of home lending
  • Ability to work under pressure and to tight deadlines
  • Exceptional communication via all channels, and relationship management skills 
  • Previous experience with process improvement preferable
  • A systematic, organised approach to work with the ability to prioritise your workload
  • To be a change agent - someone who thrives in a fast paced changing environment and actively accepts, embeds and reinforces continuous change.

Who are we?

We’re a real New Zealand bank on a mission – to help New Zealanders get ahead and to make their banking experience as easy as possible. Like our customers, our people are at the heart of everything we do, and we’re committed to developing and encouraging our people to achieve their goals both inside, and outside of our four walls. We promote inclusion and innovative thinking, and pride ourselves on the positive working environment we’ve created. 

So if you’re passionate about helping New Zealanders and ready to get stuck in as part of a team where you’re supported to be your best self…Apply now!

Applications close: Thursday 9th December

Applications for this role will take you to the advertisers site.