Bereavement Support Service Coordinator
About Us
At the Grief Centre, we’re here to support people and whānau as they navigate grief and loss. Since 2009, we’ve been providing caring, professional counselling, support groups, grief resources, supervision and training—making sure help is available to everyone, no matter their financial situation.
Our work is guided by the values of manaakitanga (care), whakaute (respect), and aroha (love). We’re committed to being inclusive and culturally responsive, in everything we do.
Our team includes ACC-registered providers working with Sensitive Claims, experienced counsellors, and support staff who are passionate about making sure no one has to face grief on their own.
About the Role
As the Bereavement Support Service Coordinator, you’ll play a central role in managing referrals, coordinating communication, and maintaining accurate data and records to ensure high-quality service delivery. This role requires a mix of client care, administration, and CRM management—so if you’re someone who loves a well-run system and making people feel supported, we’d love to hear from you.
This is a part-time role, approximately 20-25 hours per week worked between Monday-Thursday 9.30am – 2.30pm.
What You’ll Be Doing
· Respond promptly and compassionately to client and partner enquiries (phone, email, website)
· Manage referrals to Grief Companions and follow up with funeral homes or clients as needed
· Maintain and improve CRM workflows (we use Monday.com), including data entry and troubleshooting
· Onboard new funeral home partners and Grief Companions
· Coordinate end-of-month reporting and ensure accurate data management
· Prepare and support regular BSS meetings
· Monitor and order printed resources and manage stock levels
· Partner with the leadership team to improve operations and respond to feedback
· Ensure the secure and professional handling of sensitive client data
What You’ll Bring
We're looking for someone with at least three years’ experience in administration or office coordination, ideally in a healthcare, social services, or client-facing environment. You’ll be confident managing referrals, data entry, and reporting, with solid skills in Microsoft Office, Excel, and CRM systems (Monday.com is a bonus). You bring strong organisational skills, attention to detail, and excellent communication—both written and verbal. Warm, professional, and empathetic in your interactions, you handle sensitive information with care and work well across teams and external partners. Experience in the not-for-profit, mental health, or counselling sector, along with knowledge of privacy and health compliance, is desirable.
Why Join Us:
Join a supportive, inclusive team where your work truly makes a difference. You'll be part of meaningful mahi that supports people through grief and loss, with plenty of variety in your day. As a trusted national provider, the Grief Centre offers a rewarding and purpose-driven work environment.
To apply: Send your CV and a short cover letter addressed to Rajal Middleton, CEO.
We welcome applicants from all backgrounds, and those with lived experience of grief.
Please note that only applicants with the right to work in New Zealand will be contacted
