Associate Manager - Customer Data and Insights
Join Toyota New Zealand and lead our customer data and insights initiatives, ensuring our strategies are data-driven and our customer experience remain exceptional!
We have an exciting opportunity for an Associate Manager - Customer Data and Insights in our Digital and Customer Experience team. This role is perfect for someone looking to advance their career with a global leader in the automotive industry.
The purpose of this role is to manage and analyse customer data to deliver insights that inform strategic decisions and improve customer engagement. By leveraging technology and accurate data opportunities, it supports marketing, customer service, sales and retention strategies, all aimed at delivering an exceptional customer experience. We are looking for someone who is passionate about streamlining processes and creating efficiencies to support capability growth within our systems and teams.
This opportunity is permanent/full-time based on-site Monday – Friday at our Head Office in Palmerston North.
What’s involved in the role:
- Drive strategic decisions and enhance customer engagement through data-driven insights and innovative solutions.
- Manage and analyse customer data to provide actionable insights and improve customer retention.
- Develop and maintain customer data management systems, including Salesforce and CRM and digital platforms as required.
- Lead and mentor a team of customer experience data driven professionals.
- Lead projects to improve customer data quality and integration, ensuring compliance with data privacy regulations.
- Report on customer insights and present findings to stakeholders.
- Building capability within teams and systems.
About you:
To be successful in the role of Associate Manager - Customer Data and Insights, you will need to have a strong background in customer data analysis and insights, with a focus on enhancing customer retention and experience. You should be adept at leveraging data to inform strategies and improve customer interactions.
- Experience leading multidisciplinary teams
- Proven ability at developing and implement strategic projects
- Highly developed skills in reporting, analysing, and providing insights
- Strong written and verbal communication
- Exceptional organisational skills
- Knowledge of the automotive industry (beneficial)
What’s in it for you?
- Southern Cross Health Insurance
- Staff purchasing benefits & discounts across our range of products
- A subsidised Café onsite and free parking
- 4%+ KiwiSaver contribution
- Long service leave
- Fantastic Job Security
- Learning & development opportunities – from a company that highly values the development of its people!
- Opportunity to work for a global organisation
- Excellent team & company culture
More about Toyota New Zealand:
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2024 celebrated 37 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.
At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you put your best foot forward in the recruitment process, please let us know in your application message.
Next steps:
If you are interested in this don’t delay applying now! Applications will be reviewed as they are received.
If you have any questions about this role or working at Toyota New Zealand, please contact Careers@Toyota.co.nz.
Only applicants with NZ Residency or NZ Citizenship will be considered.
Applications for this role will take you to the advertisers site.
