Application Specialist
A Healthier Tomorrow Begins with You
Sysmex NZ is at the forefront of revolutionising healthcare through innovative health-tech solutions. As we embark on an exciting phase of expansion, we are seeking passionate individuals to join our team and contribute to our continued growth.
At Sysmex NZ, we provide a suite of digital health and clinical IVD solutions that support laboratories and hospitals in New Zealand and worldwide. Our focus lies in delivering innovative and reliable health-tech solutions that enhance patient care and help solve pressing health challenges, paving the way towards a healthier future.
Joining Sysmex NZ means becoming part of a global effort dedicated to advancing healthcare diagnostics and IT systems. Sysmex NZ operates as a subsidiary of Sysmex Corporation, a Japan-based company listed on the Japanese stock exchange, with over 73 offices and 10,000 staff worldwide.
About the role
As an application specialist you’ll be involved with implementing solutions for our full product suite, including product testing and training for end users.
In the Delivery team, we’re a close bunch that focuses on providing customer support for our digital health and in-vitro diagnostic products.
As your knowledge of our products and customers grow, you will have opportunity to contribute to other tasks like product direction and support for our pre-sales activities.
While predominantly office based, there will be opportunities to visit our customers which involves travel both within New Zealand and internationally for up to 3 weeks at a time.
Making a difference in healthcare requires 24/7 support and you will be expected to be part of the after-hours support roster.
What you’ll bring to the role
- Exemplary customer service skills
- The ability to use initiative, be self-disciplined and well-organised
- Effective communication skills and ability to work well in a team
- A proactive approach and a desire to learn
- Ability to identify problems and find solutions
- A need to be challenged and openness to change
- A desire to be part of something meaningful
- An interest in health
Preference will be given to candidates with the following background:
- 2+ years' working in a medical laboratory or health IT or similar
- IT / software application support and service-desk experience
- Strong technical background with understanding and/or familiarity with a variety of software technologies
- Tertiary qualified, preferably in in medical laboratory sciences / biomedical science or information technology
What can Sysmex New Zealand do for you?
- A competitive salary plus additional benefits.
- Medical, life and income protection insurances.
- Contemporary offices, in the heart of Newmarket
- Flexible hours and the hybrid working model.
- Special benefits that contribute to a healthy work/life balance, such as our EAP programme, birthday leave, celebrations.
- A personalised training programme to advance your skills and knowledge.
- The reassurance of a stable work environment – we’ve been in NZ for 35+ years.
- Daily support from a team of experts who happily share their knowledge.
- A company culture that embraces diversity, inclusiveness, and fun.
If you're ready to make a meaningful impact on the future of healthcare, Sysmex NZ invites you to be a part of our journey.
To apply for this role, you must be legally entitled and readily available to work in New Zealand.
www.sysmex.co.nz
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