Administration Support
Administration Support
Southern Cross New Plymouth Hospital
Southern Cross New Plymouth Hospital is a modern private surgical hospital serving the city and wider region since 1983. As the only private surgical hospital in the city, the hospital features advanced theatres and comfortable patient facilities, with 36 inpatient beds, and a dedicated day-stay facility.
The team provides excellent pre- and post-operative nursing care across a wide range of elective surgical services, including Orthopaedic surgery, Gynaecology, Ophthalmology, Oral surgery, Urology, Otolaryngology (ENT), Plastic Reconstructive and Cosmetic surgery, and General and Endoscopic surgery.
Mō te Tūranga | About the Role
We have an exciting opportunity for a friendly, organised and customer-focused Administration Support team member to join our hospital. In this varied role, you will be the first point of contact for patients, visitors, specialists and staff, providing a professional and welcoming experience both in person and over the phone.
Working as part of our Administration team, you will provide essential administrative and reception support to ensure the smooth day-to-day operation of the hospital. Your responsibilities will include managing enquiries, coordinating patient information, processing administrative documentation, supporting accounts and invoicing activities, maintaining accurate records, and assisting with a range of office functions.
This is a busy and rewarding role that requires a high level of organisation, attention to detail and customer service. You'll work closely with both clinical and non-clinical teams, helping to ensure a seamless experience for patients, visitors, medical specialists and colleagues alike.
This is a part-time (0.5 FTE) permanent position, working 20 hours a week, rostered across Monday – Saturday.
Ngā pūkenga me ngā wheako | Skills and experience
- Previous experience in an administrative, reception or customer service role
- Strong customer service skills, with a professional and friendly approach
- Exceptional verbal and written communication skills
- Confidence communicating with a wide range of people both face-to-face and over the phone
- Strong organisational skills, with the ability to manage multiple priorities in a busy environment
- High attention to detail and accuracy when handling documentation and data entry
- Experience using patient management systems or similar administrative software
- Experience with general office administration, invoicing, accounts enquiries and record management
- Strong keyboard, computer and data entry skills
- Proficiency in Microsoft Office applications and other workplace systems
- The ability to work collaboratively within a team while managing your own workload effectively
- Previous experience in a healthcare environment would be advantageous but is not essential
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package and employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
- Flexibility & Growth: Flexible working arrangements.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion.
We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Applications for this role will take you to the advertisers site.
