Client Support Consultant
We're Catalyst, the technology partner behind some of New Zealand's most critical digital infrastructure. The innovative solutions and award-winning, globally distributed software we champion is all built on open source foundations that are proven, sovereign, and endlessly configurable.
For nearly 30 years, organisations have partnered with us to build genuine digital independence. No vendor lock-in, just the freedom to build the right thing, at the right pace, on their own terms.
- Backed by open source. Proven code, worldwide community, endless possibilities.
- Backed by us. We know what works, and how to make it work for others.
- Backed by Catalyst Cloud. Sovereign infrastructure keeping data and control right here in Aotearoa.
We're guided by our four values of openness, freedom, collaboration, and respect; are committed to being good Te Tiriti partners and are proudly Toitū Net Carbon Zero Certified.
A career here means work that matters, with people who care. If that sounds like your kind of place, we'd love to hear from you.
About us
For nearly 30 years, Catalyst has worked with government, enterprise and non-profit organisations to create software solutions with limitless possibilities. We specialise in systems that provide full data sovereignty and are free from licensing costs and vendor lock-in - we do this through the power of open source and the freedom it gives for innovation.
With companies in New Zealand, Australia, the UK and Canada, we’re recognised globally for our open source expertise, pushing the conventional technology boundaries and creating award-winning software solutions.
A career at Catalyst gives you the opportunity to work on high-profile projects, collaborate with industry experts, and continuously grow - personally and professionally. We’re on our own journey to align ourselves better with te ao Māori and our team is filled with open source enthusiasts who share our values of openness, freedom, collaboration and respect.
About the role
In this role, you'll serve as the first point of contact for client support across a portfolio of our learning solutions clients. Forming a clear picture of each issue before resolving or escalating, you’ll be communicating directly with clients to clarify requirements, provide updates on our response, and manage expectations throughout. When issues require escalation, you'll prepare context-rich documentation for your development and consulting colleagues.
Beyond day-to-day support, you'll keep an eye out for patterns in incoming requests and contribute ideas that pre-empt and reduce repeat issues, driving better outcomes for our clients over time. You’ll work closely with our Account Managers and Technical Leads, sharing client insights and experience. You'll play an active part in building the team's shared knowledge along the way. For the right person, this is also a strong foundation for growth into account management or deeper consulting as your platform knowledge and client relationships deepen.
About you
What we're looking for in this role, is someone who will take ownership of their part of our service, holding themselves to high standards and following through on commitments made. You’ll be a natural communicator across all mediums, able to quickly build rapport with colleagues and clients alike.
Ideally you will have a background as a user or administrator of learning management systems, applying your experience to distill what’s important and potentially missing from a request for help. You’ll be confident in your delivery but understand your limits. You’ll understand when to escalate requests which you’ll do by providing enough context that colleagues can pick these up without starting from scratch. In all cases you’ll be learning and adding to your own knowledge base.
In this respect you’ll be curious and always looking for ways to improve your delivery. Highly organised and with a strong service ethic, your clients will never be left wondering when they’ll hear from you or where our delivery is at. You’ll work to agreed response times and service levels throughout. You are motivated by the consistent positive feedback your actions generate. This positivity is infectious.
Why you’ll love working at Catalyst
At Catalyst, our people are at the heart of our success. We cultivate an environment where every individual is encouraged to bring their full self to work. Our vibrant culture is built on a foundation of community engagement, collaboration, and shared success.
Along with a competitive salary, Catalyst offers a range of benefits designed with your well-being in mind. We emphasise work-life balance, continuous learning and career progression. Here, your talents are appreciated and your ideas are welcomed—helping us shape a future where innovation and inclusivity go hand-in-hand.
Our hiring processes reflect our diversity policy which you can read in full here: https://www.catalyst.net.nz/content/catalyst-diversity-policy
Applications for this role will take you to the advertisers site.
